Who Are We?
With over 20 years of experience, our global network of passionate technologists and pioneering craftsmen deliver cutting-edge technology and game-changing consulting to companies on the brink of transformation. Since 2001, we have grown from a Java company into a full-service digital consulting company with 4500+ professionals working on a worldwide ambition.We are organized in complementary chapters – teams with a tremendous amount of knowledge and experience within a particular field, such as Agile, DevOps, Data and AI, Cloud, Software Technology, Functional Programming, Low Code, and Microsoft.We help the world’s top 250 companies and category leaders overcome digital challenges, embrace innovation, adopt new technology, and implement new business models.
In addition to high-quality consulting, we also provide offshoring and nearshoring services.For more details please visit www.xebia.com
Job Title:
Engagement Manager
Location:
Remote
Overview
The Engagement Manager role is a key role responsible for leading and overseeing all client-related activities within the organization. This position plays a pivotal part of ensuring exceptional client satisfaction, fostering long-term client relationships, driving revenue growth through effective engagement strategies, and balancing the needs of our team members with the needs of the projects they are working on. Engagement Managers leverage a variety of skills in their day-to-day functions, drawing from project management, sales, and technical experience to work between client and internal teams to help deliver projects on time and on budget.
Responsibilities:
- Employee engagement management, project management, and portfolio management skills while building, releasing, and supporting projects in a variety of sectors such as commerce, fintech, healthcare, logistics, and media.
- Day-to-day accountability for client success and working with our team members to ensure delivery.
- Facilitating client communication, presentations, meetings, and workshops.
- Working with our clients and Xebia leadership to assemble and onboard teams, gather requirements, create roadmaps, identify project KPIs and success metrics.
- Assist with onboarding of new team members based on client and project requirements.
- Working with the project team to monitor progress, prioritize, ensure smooth delivery, and proactively and decisively resolve blocks.
- Work with multiple client projects and teams.
- Coordinate with our Sales team to help them grow and extend the projects for existing client accounts, and support new and prospective client engagements.
- Identify additional client needs such as adding team members, extending the engagement duration, client training opportunities, and working with the Sales team to execute these opportunities.
- Work with Xebia team members to provide advice and mentoring on consultancy as needed to ensure smooth engagements and address any challenges or issues as they arise to ensure team member retention.
- Coordinate between Engineering, Sales, and Recruiting teams to staff new projects and coordinate team changes for ongoing engagements.
- Provide insight into project health across client, team, and budget.
Requirements:
- 3-5 years of experience in consulting or professional services, with a focus on managing client engagements
- Experience in leading and managing internal and external client calls and meetings.
- Agile/Scrum Project Management methodology.
- Excellent communication skills, both written and verbal, with the ability to effectively communicate complex ideas and concepts. Ability to balance both client and team needs as engagements progress.
- Strong interpersonal skills, with the ability to build and maintain relationships with clients and project stakeholders
- Have a keen eye for project risks and an ability to identify solutions.
- Strong people management skills are a must.
- Hands-on experience of online software delivery and project management technologies such as GitHub, Jira, etc.
- Experience in business development and sales is a plus
- Occasional travel may be required.
Benefits We Are Proud to Provide!
- Medical, Dental and Vision Insurance (Subsidized)
- Health Savings Account
- Flexible Spending Accounts (Healthcare and Dependent Care)
- Short-Term and Long-Term Disability
- Life and AD&D Insurance
- Employee Assistance Program
- Unlimited access to LinkedIn learning solutions
- Matched 401(k) Retirement Savings Plan
- Paid Time Off
Xebia is growing within the US with the goal of hiring incredible people we can invest in while simultaneously providing the highest level of custom software development and architecture expertise to our clients. Xebia is a top Microsoft Gold Partner with multiple Microsoft MVPs and Microsoft Regional Directors – if you want to work in an enthusiastic environment that prioritizes learning and growth, Xebia is the place to be!Xebia is committed to creating an inclusive and diverse environment and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Xebia is committed to providing equal opportunity and reasonable accommodations to employees with disabilities. Xebia complies with the Disabilities Act and all other applicable federal, state, and local laws regarding disability discrimination and accommodation. Interested Candidates may reach out to Monica.Calhoun@xebia.com for any assistance needed.Please feel free to share your preferred pronouns with us during the application process.All persons hired will be required to verify identity and eligibility to work in the United States, and to complete any required employment eligibility forms.
