Case Production Specialist (Paralegal)Boundless Inc.Remote, Philippines
Your Mission
The role of a Case Production Specialist (Paralegal) at Boundless is crucial in our client success operations, requiring the drafting of our most intricate cases from initiation to successful resolution. Your responsibilities include drafting letters and forms, compiling documentation, incorporating feedback from attorneys and clients, and ensuring the precise finalization of information for print. As a Case Production Specialist, you are not merely a contributor but an integral part of our mission to achieve excellence in every aspect of the client experience.
What You Will Do
In this role, you will:
- Prepare necessary US government forms and letters to support complex, employment-based immigration petitions. This includes, but is not limited to, O-1, EB-1, EB-2 NIW, E-2, L-1, PERM Audits, and Requests for Evidence;
- Ensure all critical information, forms, and supporting documents are included and arranged in compliance with US government standards;
- Take ownership of identifying errors or inconsistencies in information and communicate these to the Project Manager on a timely basis;
- Effectively address formatting issues with data, forms, and letters in a timely manner;
- Iterate on feedback provided by attorneys and the client and ensure all information has been accurately updated and finalized for print.
- Collaborate closely with Project Managers and Attorneys to understand and execute effective case strategies that align with clients' immigration goals and comply with current immigration laws and regulations;
- Coordinate with the Support Team, Project Managers, and other Case Production Specialists to facilitate a smooth workflow and timely completion of tasks, adhering to internal service level agreements (SLAs) ;
- Stay updated on product and immigration changes, attending company-organized training sessions and workshops to enhance knowledge and ensure a positive client experience.
- Support special Case Production tasks or projects, as needed.
About You
- Self-motivated with passion for results
- Superior writing skills, project management skills, professional demeanor, and sound judgment
- Experience with quality assurance and/or experience reviewing highly-detailed, critical documentation for accuracy;
- Roll-up-your-sleeves mentality
- Analytical and process-oriented mindset
- Ability to adapt and learn new processes and products quickly;
- Thrive in a fast-paced industry and have a strong drive to prioritize cases while maintaining quality standards and timelines
- Keen attention-to-detail with a sense of ownership in maintaining quality standards.
What We Offer
You will be part of a dynamic workforce in an environment where you will collaborate with the expert and elite talents in the online immigration services industry. You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work. Great company perks and benefits await you!
- Annual salary appraisal and regularization merit: We recognize great team mates and reward them for exemplary performance and dedication at work.
- Monthly attendance incentives: We believe that consistent presence enables our team mates to learn and become better providers for their customers.
- 15 PTO credits per year and 3 days off in December: We encourage our team mates to take advantage of their leave credits should they feel sick or wish to take a vacation.
- Meaningful health insurance package, HMO on Day 1: We give health insurance support for you and your dependent.
- Statutorily mandated benefits: We ensure each team mate has their statutory contributions and 13th-month pay up-to-date.
- Collaborative engagement sessions and major company-wide sponsored events: We allocate a budget to cultivate engagement and fun in our work environment.
The list continues….
