Infinite Commerce is a leading provider of consumer products for online marketplaces
- including Amazon, Target, Walmart, Michaels, Kohl’s, and others.Driven by a passion for excellence,a love for what we do, and a mission to “
bring joy to families everywhere by developing quality products and brands,”
we offer a diverse portfolio of products that transform houses to homes, make life easier, and celebrate the big and little moments in life.Our data-driven approach and next gen tools allows us to continually expand and refresh our catalog while setting us apart from our competitors.Our commitment to excellence is reflected in our core values of Ownership, Frugality, Curiosity, Flexibility, Mutual Respect, and Outcomes. With a diverse team spanning twenty plus countries, our culture fosters openness and collaboration, making Infinite Commerce an exceptional place to work and grow. JOB SUMMARY: The Digital Asset Manager is responsible for working independently to manage creative and marketing assets through their lifecycle within our internal systems, while also collaborating with other internal stakeholders to ensure that our Digital Asset Management System (Canto) and Content Management System (CMS) are operating efficiently.
This role works closely with IT to optimize these systems in addition to completing any quality assurance testing to ensure that applications meet all agreed-upon standards.
Responsibilities:
- Manage the accuracy and completeness of digital content in both the DAM and CMS. Act as subject matter expert and point of contact for questions and issues related to creative assets in both systems
- Help build and maintain workflows that ensure speed, transparency, and sensible prioritization of concurrent projects
- Lead the development, validation, and maintenance of the DAM taxonomy and metadata requirements for existing and new digital assets
- Partner with IT and Marketplace Operations team to publish content and assets efficiently
- Conduct new user training, field questions from and interface with DAM and CMS stakeholders, create and maintain resource guide and supporting documentation
- Test and support system upgrades and product enhancements while ensuring that quality and data hygiene is maintained and that the applications meet agreed-upon standards
- Advocate for quality and process improvement to ensure solutions do not compromise quality
- Represent the Brand and Creative Department as its Record Administrator and help enforce the company’s document retention policy
- Train, mentor, and support to other Digital Marketing team members as needed
- Oversee updates & enforce compliance with our Digital Rights Management (DRM) settings
- All other duties as assigned
KEY PERFORMANCE INDICATORS (KPIs):1. Accuracy and Completeness of Digital Assets
- KPI: Percentage of digital assets in the DAM and CMS that are correctly tagged with accurate metadata and complete information
- Target: 98% accuracy and completeness rate for all digital assets
Workflow Efficiency
- KPI: Average turnaround time for processing and publishing digital assets through the DAM and CMS
- Target: Reduction in average turnaround time by 20% within the first six months
3. User Training and Support Effectiveness
- KPI: Number of support tickets related to DAM and CMS issues resolved within a specified time frame and user satisfaction ratings from training sessions
- Target: 95% of support tickets resolved within 24 hours and an average user satisfaction rating of 4.5 out of 5 for training sessions
4. Compliance and Process Improvement
- KPI: Compliance rate with the company’s document retention policy and frequency of process improvement initiatives implemented
- Target: 100% compliance with document retention policy and at least three major process improvement initiatives implemented annually
Competencies:
- Exceptional organizational and project management skills with the ability to plan and prioritize while focusing on details and managing multiple projects at once and time effectively
- Strategic problem solver with strong decision-making capability
- Must be a team player and able to work with team members among multiple departments
- Strong analytical and critical thinking skills and capable of forward thinking to benefit the organization. Able to analyze information and data, determine validity, identify discrepancies and inconsistencies, and help solve business challenges
- Excellent verbal and written communication skills
- Must take initiative and be able to work with colleagues in various roles, at all levels, including senior management
- Technologically inclined and able to utilize various department specific and company-wide systems to perform day-to-day responsibilities
Qualifications:
- Bachelor’s degree in IT, Computer Science, Library/Information Science
- Experience in content and digital asset management
- Understanding of taxonomy best practices and procedures, controlled vocabulary, and metadata development
- Strong communication skills across all levels of the organization
- Knowledge of Microsoft Office and Adobe programs
- 5 years of previous related experience
EQUAL EMPLOYMENT OPPORTUNITY & DIVERSITY AT INFINITE COMMERCE
We are proud to be an Equal Opportunity employer. We consider all qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. We are committed to creating a diverse and inclusive workplace and encourages applicants from all walks of life to apply. Applicants requiring assistance or an accommodation in the hiring process due to a disability may contact the Infinite Commerce People & Culture Team at hr.us@infinitecommerce.com for assistance.
Please note that we do not respond to or provide applicant status updates via this email address.Applicants must be currently authorized to work in the United States.
