Senior Software Engineer – Contact Center (Contract – 6+ months)
Zensar is seeking a Senior Software Engineer to join our Contact Center Support Team. The Contact Center Development team provides valuable customer experience and cost savings enhancements to the contact center software and ensures their reliability. The successful candidate will need to have extensive experience developing and maintaining Cisco CVP/Voice Applications.
Employment Type:
Contract
Duration:
6+ months
Basic Qualifications
:
- Bachelor’s degree in Computer Science, Management Information Systems, or related area
- 5+ years of experience with Cisco UCCE platforms
- 5+ years of IVR Application development and support experience using Cisco CVP/Voice, VXML/ASR, TTS, Cisco Call Studio 10.5 and up
- 5+ years of experience working with CVP Studio, Java, and back-end integration with Databases and Web Services
- 5+ years of experience with Java 1.7+, Eclipse, Tomcat, Spring MVC, J2EE, SOAP, REST API's
- 5+ years of experience providing QA support and Release Management
- 3+ years of experience in Advanced Speech Recognition solution design and development. (preferably Nuance)
- 3+ years of experience in Speech Tuning and Grammar Analysis & Development
- Experience with Voice User Interface (VUI) design and Caller Usability
- Experience with CI/CD Pipeline & Tooling (Octopus)
- Experience with Visio, MS Project, and other MS Office Applications
- Familiarity and exposure to any Cisco 3rd Party Products. (i.e. Nuance, Finesse, Verint, etc.)
Other Skills:
- Experience with Agile development
- Ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
- Ability to communicate effectively both orally and in writing to management, team members, business and technology professionals
- Ability to work in a fast-paced environment
- Team player
- Great attitude
Indigo Slate is a full-service human experience company.
We are a digital organization backed by a global engineering leader, and we’re dedicated to helping clients build transformative experiences from start to finish. We create smart experiences that deliver powerful results through a profound intersection of marketing, technology, business, and creative. We understand that brands are no longer judged through their advertising, but through each touchpoint, both internal and external, building strength with every experience.
At Indigo Slate, we harness a mix of skills unique in our industry—equal parts strategic consultancy, creative agency, and technology thought leadership—to build and run some of the best experiences on the planet.
