We’re Bringg! A delivery management leader, serving 800+ customers globally. Leading enterprise retailers and brands use Bringg to grow their delivery capacity, reduce costs, and improve customer experiences. Every year, we process over 200 million orders through our smart, automated omnichannel platform experience.
We are looking for a Customer Success Manager-Portuguese speaker to join our EMEA/LATAM dream team!
Responsibilities:
- Establish and maintain trusted relationships across a portfolio of named accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement
- Build and execute account-specific success plans to proactively drive customer health, growth, and advocacy
- Utilize the renewal playbook for engagement to maximize revenue retention.
- Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
- Maintain accurate internal documentation regarding account status via Bringg’s CSP and Salesforce
- Leverage your product knowledge and experience to ensure the customer receives maximum value from their Bringg solutions
- Manage the implementation of new use cases, best practices, and functionality to expand existing accounts
Does This Sound Like You? (Requirements)
- 3-5 years experience as a Customer Success Manager\Account Manager with large international enterprise accounts.
- Portuguese speaker - a must!
- Spanish speaker is a plus
- Technical knowledge and troubleshooting skills related to software solutions (SaaS environment)
- Excellent communication skills with customers and key executives
- An ability to create structure in ambiguous situations and implement strategies to drive success
- Business results oriented, negotiation and presentation skills
- Travel: up to 20%
- Experience with the logistics industry is strongly preferred
