The Vice President, Services is a key leader within the Services practice who is responsible for leading a group of teams to deliver project(s) for clients. S/he is an expert within the practice, serving as the key business resource for senior clients. S/he will be expected to work across multiple complex projects simultaneously. S/he Works collaboratively with all levels of management and staff to align with the organizational goals.
DUTIES AND RESPONSIBILITIES:
- Establish a long-term vision, strategy and roadmap that will directly grow revenue, differentiate against the market, drive customer satisfaction, and ensure alignment with overall company business goals.
- Leads the Services team with a focus on enhancing the definition and growth of the solutions in its market as well as SmarTek21 product platforms from an engineering, delivery (including client interface), program management, and technology standpoints.
- Interface with clients/prospects to demonstrate our capabilities & offerings and open doors for new business opportunities.
- Grow strong relationships with senior clients, counsel clients, and become a trusted advisor.
- Deliver expert analysis of existing and planned applications within client businesses.
- Provide assessments of applications to ensure alignment with strategic business goals.
- Oversees the development of high-level software solutions through outstanding functional/technical expertise and enterprise business system/industry requirements.
- Oversees the design for updated business processes, including the assessment of the capabilities of existing procedures.
- Primarily drives the group’s vision; oversees the development and management of the solutions’ roadmap based on the adopted strategies and vision.
- Works closely work with the engineering, design, marketing, sales, and other departments to direct entire application implementation lifecycle from design, coding and testing to final deployment to guarantee meeting of all specifications.
- Maintain an in-depth knowledge of clients’ business and industry, anticipating and addressing opportunities and issues as they arise.
- Bring in a culture of Centre of Excellence, propose solutions requirements and solutions development programs; prepare return-on-investment analysis; establishing time schedules with engineering and other stakeholders.
- Provides leadership and direction across the entire software development lifecycle including architecture, development, testing and support (application/infrastructure) and builds a culture of accountability to meet business objectives and goals.
- Develops staff members through coaching and fostering a positive work environment.
- Attract, grow, engage and retain talent.
- Ensure skill up-gradation and career planning for team members and provide mentoring continually Ensure tight governance with effective status reporting to clients and the management team.
- Partners up with other departmental leaders and collaborate with cross functional team in order to align and execute strategies that are necessary for business success.
- Responsible for functional budgets and schedules within the group to meet Company requirements.
- Contributes towards interprofessional team-based care in Delivery practice.
- Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
- Directly supervises employees within the department(s).
- Indirectly supervises employees within the department(s).
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS:
- Bachelors/master’s degree in computer science, Business Administration, Economics, Finance, Engineering, or an equivalent in working experience.
- 20+ years of progressive experience in engineering, delivery, solution management, program management, and technology
- At least 8-10 years working in leadership within IT professional service delivery in complex/matrix environments.
- Should have experience in managing teams of 300+ across the entire software development lifecycle including architecture, development, testing, and support (application/infrastructure).
- Experience in one or more digital technology areas such as Cloud, DevOps, Web App Development, Mobile app development, UI/UX, etc.
- Superior leadership, communication, organizational, presentation and interpersonal skills
- Strategically minded, with ability to identify areas for business improvement and growth.
- Proven track record of consistently delivering high-impact results to meet clients’ needs.
- Superior qualitative and quantitative analytical skills to analyze information/data and various metrics to develop an informed and factual business case.
- Should have strong financial analytical capabilities that are used to further develop informed solutions strategies, which subsequently improves solutions performance.
- Demonstrated experience managing multiple clients simultaneously.
- Experience in successfully leading projects and programs to on-time, on-schedule and within budget
- Demonstrated experience in people management from leading, motivating and managing various project team sizes, including internal and external resources, while holding team accountable for performance
- Experience in skill up gradation and career planning for team members (technical and non-technical staff
- Demonstrated experience working both independently and in a team-oriented, collaborative environment.
- Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
- The entrepreneurial background would be desirable though not necessary.
- Diverse experience across both small and large services and product companies would be a big plus.
COMPETENCIES:
Visionary Leadership--Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.Leadership--Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.Managing People--Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills. Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Strategic Thinking--Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions. SmarTek21 is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
