Job Title: Technology Maintenance Technician
Location:
Monroe, WA
ABOUT US
Card Kingdom has served Magic: The Gathering players across the world for over 20 years. We are a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes from throughout the game's history. Our love of the community and game shines through everything we do. We are a customer-centric, data-driven, innovative workplace. We value our team and recognize that every role in our organization is behind delivering our renowned customer experience.In addition to our eCommerce business, Card Kingdom owns and operates the award-winning game store and restaurant, Mox Boarding House.
With unique locations in Seattle, Bellevue, Portland, and coming soon to Arizona, we deliver an elevated experience to local gaming communities.
Our Mission:
We use tabletop gaming as a campfire – a place to gather, share and celebrate –for the sake of cultivating deeper relationships with our customers, amongst ourselves, with our communities, and the world.
Our Benefits:
Excellent benefits, generous PTO, and flexible scheduling, remote work opportunities, paid parental leave, safe harbor 401k match, paid holidays and employee discounts. We are a family friendly culture that supports work life balance.
Role:
The Technology Maintenance Technician at Card Kingdom Inc. is a hybrid support role, blending an automation maintenance technician and a help desk technician. Responsibilities will include the repair and maintenance of automated equipment and IT systems used throughout the business. The goal of the role is to minimize downtime, reduce human intervention, increase throughput, and maximize efficiency. We are looking for a passionate problem solver, an avid learner with a great attitude who can operate with a high level of autonomy and responsibility.
This position is in person and located in Monroe, WA and reports to both the Automation and IT department heads.
Responsibilities:
- Manage Automation and Help Desk support requests in a timely manner
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
- Support new equipment installation, user training and orientation, validation activities, process improvements and equipment/software set-up.
- Install, configure and maintain user workstations, phones, network cabling, and other related equipment, devices and systems.
- Support development and execution of preventative maintenance programs.
- Partner with the machine operations team to develop and execute machine operator level maintenance training plans.
- Investigate user problems and identify their source; determine possible solutions; test and implement solutions.
- Perform user account administration with Active Directory, Office 365 and other various applications
- Suggest/Initiate/Support process improvement efforts within the automation department including but not limited to system control improvements, 5S, and other lean or Agile methodologies.
- Establish and maintain a safety-first culture by promoting and demonstrating safe work practices.
Qualifications:
- Associates or higher degree from a vocational school or college with a focus in technical training
- Strong aptitude and familiarity with electro-mechanical systems, networking and computers.
- Ability to communicate technical information to nontechnical personnel.
- 1+ years of hands-on Maintenance experience.
- 1+ years of software and hardware experience
- 1+ years of experience conducting predictive and preventative maintenance procedures.
- Experience with fabrication and hands on work
- Once proficient, the role is Tuesday – Saturday afternoons and evenings. Will be required to carry cell phone and may occasionally need to work alternate shifts as needed.
- Motivated and self-reliant, the role will be somewhat unsupervised by the department head.
Location / Work Schedule
- Monroe, WA
- On-Site
- Monday – Friday during the day while training (Approx. 6-8 weeks) and Tuesday – Saturday Evenings once proficient
Job Type / Salary
- Full Time
- Exempt: Range from $70,000 - $77,000 annually depending on qualifications and experience
Benefits:
- Paid Time Off: 5 weeks accrued per year, 8 Company Holidays
- Health Benefits: Zero cost premium options for Medical, Dental, Vision Insurance
- Retirement: 401(k) with 4% Safe Harbor match, no vesting period
- Employee Stock Ownership Plan
- Flexible Spending Accounts & Health Savings Accounts
- Pre-Tax Commuter Benefits
- Supplemental Life and AD&D Insurance
- Accident, Critical Illness & Hospital Confinement Plans
- Employee Assistance Program
- Employee Discount
Equal Opportunity Employment:
We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, caste, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class.
70000.00 To 77000.00 (USD) Annually
