Customer Success Manager, Americas

BeZero Carbon’s Mission is to scale investment in environmental markets that deliver a sustainable future. We are a carbon ratings agency. We equip world-leading organizations with the knowledge, tools and confidence to make better climate decisions.We distribute our ratings via our SaaS Product, BeZero Carbon Markets, informing all market participants on how to price and manage risk. Our ratings and research tools provide buyers, intermediaries, investors, and carbon project developers with mission-critical data.Founded in April 2020, our 170+ strong team (70% of our Analytical team hold PhDs) combines the climate industry's foremost experts with world-class commercial and operations teams.

Off the back of our Series B funding round in late 2022 and an exciting period of scale and growth in 2023, we are expanding our global capabilities in pursuit of our mission to drive climate action through carbon ratings.We’ve stayed humble and focused on doing one thing to date - delighting the biggest customers in the world. This is your opportunity to join a team, experienced in category-creating spaces with an opportunity in front of us that is second to none.

- Accelerate your career - We’ll teach you everything we know about mid-market/enterprise sales- Compensation - Competitive base and uncapped commissions- Benefits - Wide range of benefits, including health, enhanced parental leave and extra cash wellbeing allowance- Live your life - Flexible time off- Room to grow - We’re big believers in promoting from within

BeZero is looking for an exceptional candidate to join our Customer Success team, and act as the primary point of contact for our growing base of customers. The ideal candidate will act as a strategic advisor and supportive partner for our customers with a focus on building long-term loyalty and retention. They will also serve an important internal function as the voice of the customer, seeking ways to share insights, collaborate on solutions and bring teams together to work towards joint solutions that deliver against customer needs.

The successful candidate will be exposed to multiple opportunities to work across departments, and as part of the broader Revenue team will need to be able to foster strong links with our Sales team to identify, qualify and support upsell and renewal opportunities. Other responsibilities will include working closely with our Product team to support customers through the onboarding process by undertaking technical product demonstrations and clearly presenting the benefits and value of our offer, as well as partnering with them throughout their annual contract cycles to keep them informed and engaged as our product develops. A keen interest and ability to learn quickly and easily grasp new software applications (especially those focused on the financial markets) will be key. The candidate will also work closely with our Ratings team to manage customers requests for project Ratings and Analyst interaction time, balancing the need to match customer expectations with the need to manage the workload of our internal teams. There is also a Project Management component to the work the candidate will do when it comes to delivering Ratings products to our customer, which will involve managing timelines, coordinating meetings, facilitating information sharing all whilst delivering an exceptional customer experience to foster closer business relationships. In addition, the candidate will need to be available to support any inbound customer support issues, seeking ways to work with other teams across BeZero to resolve quickly and effortlessly. They will also be a proactive, optimistic self-starter keen to work in a scale-up business environment where a generous and collaborative nature with fellow colleagues is essential. The candidate will report to BeZero’s Customer Success Director (based in London) and will be able to work 2 days a week remotely, with the other 3 days from our New York office.

Managing a wide range of customer relationships; facilitating handover from Sales, through Onboarding and Adoption and taking ownership for successful Renewal stagesTaking ownership of all customer related support needs, reacting in a speedy manner and seeking ways to deliver in ways that exceed expectations Keeping internal teams informed about customer insights, needs and behaviors to ensure that our business is developed with customers in mind. Specifically, you will need to work closely with:- Our Sales and Partnership teams to create commercial opportunities for revenue retention and expansion- Our Ratings team to ensure customer requests for Project Ratings and Analyst calls are delivered, and that internal workflows are manageable - Our Product team to ensure customer feedback is gathered and incorporated into product development – activities will include (but not be limited to) facilitating regular Product Discovery Sessions, communicating about new Product launches and running Demos on new Product developments - Our Marketing team to deliver engaging and informative Customer Communications and convert users into advocates who will collaborate and endorse us publicly - Project Managing the delivery of Ratings Products ensuring effective internal and external communications, the efficient delivery to deadline and an exceptional customer experience - Maintaining Customer Success tools to successfully monitor, track and report on customer behavior (e.g.

Salesforce, Metabase)

- 2-3 years experience managing customers in a B2B or financial services industry (preferred)- Have strong organizational and administration skills, with the ability to deliver on time and to high quality standards- Are curious about the industries we operate in and want to educate yourself and our customers about the potential of risk assessment in the VCM - Are a proactive problem-solver that will work constructively with customers and internal teams to find new ways to help and advance the needs of our customers - Are a driven, self-starter who is able to work independently or as part of a team - Want to build long-term relationships with customers that deliver ongoing mutual value - Have strong verbal and written communication skills, with an ability to empathize and adapt content and tone to suit the needs of our customers and internal teams

Please note that even if you don’t have experience in all the areas above but think you could do a great job and are excited about building a great company culture, bringing transparency to the voluntary carbon market, and being part of a fast-growing team, we would love to hear from you!

- Competitive salary and opportunity for equity in a rapidly growing VC-backed start-up through share options- Ability to learn and develop alongside a range of sector specialists from the scientific, economic and business community- Opportunity to work in a cross-cutting role, interacting with lots of different parts of the business- Growth opportunities that come from working at a fast-paced VC-backed technology business- Opportunity to work remote or in our Central New York office space with flexibility to work from home 2 days a week + some flexibility over working location during the summer- Regular social events- 25 days leave (with additional time off between Christmas and New Year, and for your birthday)- Private medical insurance, dental, critical illness cover, income protection, life assurance, medical cash plan, cycle to work scheme, and a health and wellness cash allowance

- Initial screening interview - Call with peers from Customer Success and Sales team to prep for skills test (30 mins)- Second interview(s) + skills test (90mins : in-person)- Final interview with senior management (30mins)- Reference checks + offer

We value diversity at BeZero Carbon. We need a team that brings different perspectives and backgrounds together to build the tools needed to make the voluntary carbon market transparent. We are therefore committed to not discriminate based on race, religion, colour, national origin, sex, sexual orientation, gender identity, marital status, veteran status, age, or disability.