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Degreed is the upskilling platform that connects learning to opportunities. We integrate everything people use to learn and build their careers—skill insights, LMSs, courses, videos, articles, and projects—and match everyone to growth opportunities that fit their unique skills, roles, and goals. Degreed exists to discover, empower and recognize the next generation of the world's expertise. The Degreed Client Experience (CX) team plays a crucial role in ensuring customer satisfaction and success.
The CX teams’ deep knowledge allows them to strategically guide clients, providing tremendous value. The CX team actively participates and assists clients with their learning journeys and transformations. The candidate will be working closely with the CX technical teams to design and maintain client support workflows powered by AI.This role will be based onsite in Bengaluru, India. After an in-office onboarding period, incumbents are expected to be available in office for a few days per week as part of hybrid work model. Candidates will also be required to travel internationally 1-2 times annually for full company gatherings.
Day in the Life
- Design, develop, and maintain cloud-based AI applications, leveraging a full-stack technology stack to deliver high-quality, scalable, and secure solutions.
- Collaborate with cross-functional teams, including product managers, data scientists, and other engineers, to define and implement analytics features and functionality that meet business requirements and user needs.
- Utilize Kubernetes and containerization technologies to deploy, manage, and scale analytics applications in cloud environments, ensuring optimal performance and availability.
- Develop and maintain APIs and microservices to expose analytics functionality to internal and external consumers, adhering to best practices for API design and documentation.
- Implement robust security measures to protect sensitive data and ensure compliance with data privacy regulations and organizational policies.
- Continuously monitor and troubleshoot application performance, identifying and resolving issues that impact system reliability, latency, and user experience.
- Participate in code reviews and contribute to the establishment and enforcement of coding standards and best practices to ensure high-quality, maintainable code.
- Stay current with emerging trends and technologies in cloud computing, data analytics, and software engineering, and proactively identify opportunities to enhance the capabilities of the analytics platform.
- Collaborate with DevOps and infrastructure teams to automate deployment and release processes, implement CI/CD pipelines, and optimize the development workflow for the analytics engineering team.
- Collaborate closely with and influence business consulting staff and leaders as part of multi-disciplinary teams to assess opportunities and develop analytics solutions for Bain clients across a variety of sectors.
- Influence, educate and directly support the analytics application engineering capabilities of our clients
Who You Are
We seek outstanding individuals to join our outstanding teams. As a Lead AI Software Engineer you not only want to deliver great products, you also want to collaborate with other great engineers:
- 3+ years at Senior or Staff level, or equivalent Software Development Experience
- Experience with Prompt Engineering with Large Language Models (LLMs), indicating the ability to effectively achieve complex use cases
- Deep knowledge of popular foundational models such as Llama, Mistral, OpenAI GPT, Google Gemini, Anthropic Claude.
- Experience with LLM frameworks such as Langchain, LlamaIndex, Semantic Kernel
- Exposure to Agentic framework for LLMs.
- Experience with client-side technologies such as React, Angular, Vue.js, HTML and CSS
- Experience with server-side technologies such as, Django, Flask, Fast API
- Experience with Cloud platforms and services (AWS, Azure, GCP) via Terraform Automation (good to have)
- 1+ years of Python
- Experience with Git for versioning and collaborating
- Experience with DevOps, CI/CD, Github Actions
- Experience implementation of large-scale structured or unstructured databases, orchestration and container technologies such as Docker or Kubernetes
- Strong interpersonal and communication skills, including the ability to explain and discuss complex engineering technicalities with colleagues and clients from other disciplines at their level of cognition
- Curiosity, proactivity and critical thinking
- Strong computer science fundaments in data structures, algorithms, automated testing, object-oriented programming, performance complexity, and implications of computer architecture on software performance.
- Strong knowledge in designing API interfaces
- Knowledge of data architecture, database schema design and database scalability
- Agile development methodologies
Work Environment & Physical Demands
Degreed is a remote-first company, however our roles are open to in-office or hybrid if you live in a city with a physical office location. This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our US and International colleagues through virtual meetings (Zoom), email, and Slack. In this role, you will be required to operate a laptop computer, computer software platforms, and other office productivity machinery as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, and must be able to observe and interpret written and/or verbal communication.
Additional Information
Degreed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals.
As part of this commitment, Degreed will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.Degreed uses the E-Verify employment verification program.
