Location:
Wrocław (will not consider relocation or remote location)
This is a paid, full-time internship opportunity
The Customer Service team in our Wrocław office is focused on Opera PC products, and looking to grow with smart and dedicated team members - including a full-time Customer Support Intern. By joining us, you will be surrounded by supportive and experienced people in an environment suited for comfort and the development of your professional skills.
Role & Responsibilities:
- Provide high-quality loyalty-based customer support via email and chat correspondence,
- Continuously gather feedback to improve the customer experience and our products,
- Maintain accurate account information and activity details with our clients,
- Convey issues to the appropriate internal teams or external partners,
- Ability to comprehend well the customer's request and response in a polite manner.
Job Requirements:
- Fluency in Polish and idiomatic level of writing skills in English,
- Proactive, positive attitude and strong sense of responsibility,
- Practical problem-solving skills and ability to work in a changing environment
An Ideal Candidate’s Profile:
- Knowledge of an additional language will be a great asset: Spanish, German, Portuguese, Russian, Ukrainian,
- Students/recent graduates of humanities or pedagogical studies,
- Experience providing customer support services and using a ticketing system.
What’s on Offer:
- Flat organizational structure with short decision-making processes that boost your creativity and drive
- A team of experienced and supportive individuals that fosters a friendly work atmosphere
- Professional skill development
- A diverse and inclusive workplace
- Smart working technology
- Parking close to the office
- AskHenry for concierge service, English and yoga classes, and massage sessions at the office
- Quarterly integration events
- Daily breakfast in the office kitchen
- Playroom with billiards and ping-pong tables, consoles, fussball, etc.
Interested?
We are actively reviewing applications, so apply now! We are looking forward to hearing from you.
Diversity and Inclusion:
At Opera, we deeply value diversity and inclusion as integral parts of our organizational culture. We believe that embracing diversity enriches our business and makes us more resilient. We are committed to fostering an inclusive environment that welcomes individuals from all backgrounds, regardless of nationality, ethnicity, faith, belief, sexual orientation, gender identity, social background, age, and disability.
About Us:
Opera is a prominent web innovator that has been at the forefront of internet technology for over 25 years. With an ever-expanding community of millions of monthly active users, Opera remains dedicated to delivering extraordinary online experiences. Opera offers a diverse range of products and services to users worldwide, including cutting-edge PC and mobile browsers like Opera One or Opera GX notable for their built-in VPN, AdBlock, and Cashback extension, enhancing security and convenience for our users.Other products include our newsreader, communication platforms, the first built-in AI: Aria, as well as gaming and sports-related apps.
This comprehensive suite of products is designed to meet the diverse needs and preferences of Opera's growing user base.Headquartered in Oslo, Norway, Opera has a global presence with major hubs in Poland, China, Spain, and Sweden, coupled with operations spanning numerous other countries. As a publicly traded company, Opera is listed on the Nasdaq stock exchange under the ticker symbol "OPRA". With an unwavering commitment to innovation and delivering unparalleled user experiences, Opera is poised to continue leading the way in web technology and online services.
