Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over 20,000 pizzerias with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses.
Building on our success of scaling operations in North Macedonia to 600+ people over the last 15 years, we are thrilled to announce our expansion into Kosovo!
The Challenge to Solve
As we establish our presence in Prishtina, we are seeking an exceptional leader to join us as the Director of Site Operations. This pivotal role will be the cornerstone of our new office, driving strategic initiatives and operational excellence to scale our team to over 100+ people within the first year.As the Director of Site Operations, you will be the inaugural leader of Slice's Kosovo office. This is a unique opportunity to build and shape the foundation of our operations, ensuring we establish a strong presence and achieve rapid growth.
You will provide strategic functional support, oversee day-to-day operations, and lead a diverse team to deliver exceptional results. Your leadership will be instrumental in fostering a dynamic, innovative & productive work environment that aligns with Slice's core values and mission. This role will be onsite and report into our Head of Phone. Your duties may also include:
- Provide strategic and comprehensive support for functional needs, including scaling operations to a site of 100+ employees
- Build and maintain strong relationships with key stakeholders, including local authorities, business partners, and the community
- Collaborate with cross-functional teams across Slice to ensure seamless integration and alignment of initiatives
- Represent Slice at industry events, enhancing the company’s visibility and reputation in the region to help us drive our expansion efforts
- Assist in the implementation of company policies and procedures at the local level and compliant with local regulations
- Ensure scalable processes and systems are in place to support future growth
- Support the integration of local operations with the overall company strategy and objectives
- Collaborate with cross-functional teams across Slice to ensure seamless integration and alignment of initiatives.
- Oversee the day-to-day operations of the Prishtina office and hire the right people to help you do so
- Manage budgets, resources, and logistics to support the rapid scaling of operations
- Foster a positive and inclusive office culture that promotes teamwork, collaboration, and high performance.
- Ensure transparent and effective communication between the Prishtina office and the wider global organisation
The Winning Recipe
- Bachelor's degree in Business Administration, Management, or a related field
- 5+ years proven experience in a senior leadership role, preferably in a fast-paced and rapidly growing organization
- Demonstrated success in scaling operations (experience in a US based company would be highly advantageous!)
- Strong strategic thinking and problem-solving skills, with the ability to drive results in a dynamic environment
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders
- Knowledge of the local business environment and regulatory landscape in Kosovo is a plus
- Fluency in English; knowledge of Albanian or Serbian is an advantage
The Extras
- Competitive salary and benefits package.
- Opportunity to lead and grow a new office.
- Collaborative and inclusive work environment.
The Hiring Process
Here’s what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 2-3 weeks to complete and you’d be expected to start on a specific date.
- Application
- 15 minute introductory meeting with recruiter
- 3 x 30 minute interviews with leaders at Slice
- 30 mins with a Senior Executive
Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.
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If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time. For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com.
