LADDER PROGRAM MANAGER
Austin, Texas
ROLE INTRO
Ladder is looking for a Program Manager to help oversee strategy, management and success of some of our Influencer Coach-led fitness programs on Ladder.Our Program Managers are business owners, critical drivers of the success of their programs and the business overall. They will work closely with their coach partners and represent their coaches’ and programs’ performance and needs to internal stakeholders.This is a unique role at an exciting time for our high growth, early-stage company with a BIG mission.
Program Managers touch every aspect of the management and success of the programs they cover - from business strategy and operations, project management, marketing, customer engagement and support.Our ideal candidate is a hands-on leader: hungry, inquisitive, creative, proactive, energetic and driven. We’re especially interested in candidates who thrive in a fast-paced environment, are highly organized and who has program management, account coordination, and/or customer success experience at high growth companies. If you are looking for your personal MBA, this is it!Join our team as we move the fitness industry forward. 🚀🚀🚀
LADDER INTRO
We are a fast growing start-up making waves in fitness, and now looking for a rockstar new Program Manager to join our growing Operations team.We're Ladder, a fitness app that delivers the very best online strength training experience on the planet, and purposely designed for people who are already serious about fitness.Ladder is built DIFFERENT, combining the power of a personal trainer with the accountability of a team, in the convenience of an app. It’s a plan, not a playlist. We believe that doing random workouts will get you random results, and that real change and sustainability happens when you always have a plan.With Ladder, you get to train with the best coaches in the world, who bring new workouts every week, so you always know exactly what to do.While this is still Day 1 for us, we’ve been publicly recognized by Men’s Health, Women’s Health, CNET, Bloomberg, and more, but what we’re most proud of is our 4.9 App Store rating across over 25,000 5-Star reviews posted since we launched in July 2020.WebsiteApp Store Listing
WHAT YOU’LL DO
- Serve as the liaison and project manager between covered coaches and the business
- Develop and execute coach/program-specific strategies
- Monitor daily performance and create weekly and monthly reports to proactively manage campaign and member engagement success
- Oversee in-app engagement and retention strategies based on insights gathered, including member research and CRM data
- Assist with customer service to ensure best possible member experience
- Quality assurance of workout programming and delivery in the app
WHAT YOU BRING
- 2 years of experience, ideally in Project Management or Account Management
- Comfortable working in a fast paced start-up environment
- Analytical with experience managing to ambitious performance targets
- Highly organized with experience managing cross-functional projects
- Strong written and oral communication skills
- Passionate about customer experience and community building
- Creative, curious, proactive, scrappy mentality to solve problems for outcomes that balance time, resources and objectives
- Bonus points for a passion for fitness
WHAT WE BRING
- Collaborative start-up culture with a close-knit team and the opportunity to build from the ground up
- The fastest, most talented, hungriest, passionate and committed team you will ever work with.
- A massive vision to build the social network of health & wellness.
- An obsession with our consumer’s experience.
- Unlimited opportunities to help shape our business, product, and culture.
- Exposure to all functions of a high growth startup.
DETAILS & BENEFITS
- This position is full-time and ideally based in Austin, Texas but open to remote for the right candidate.
- We have a great content studio, which doubles as a high performance training facility (aka our private gym for use by our team and friends).
- Competitive pay, equity, and benefits
- Unlimited PTO
- New equipment including a laptop, monitor, and accessories/tools required for you to do your best work.
