Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfill this valuable mission. That’s where you come in.
This is an opportunity to step into a Customer Support position in one of the most exciting tech companies in the world, let alone the Macedonian market. You will be working in a highly competitive environment where you will get the opportunity to learn and collaborate from and with industry experts gives you the chance to continuously grow your professional capabilities while you improve yourself and the team.
What you’ll do:
- Provide exemplary service, ensuring the best partner experience is provided on inbound and outbound communication while meeting acceptable response time.
- Addressing Partner inquiries and objections while educating Partners on Slice processes.
- Work closely with Account Managers, Menu, C-Ops, Sales, and other teams to ensure day to day service levels are met.
- Restaurant Support team ensures all daily partner operational needs are addressed and operational tasks are offloaded from Account Managers, by collaborating with cross functional operational resources
- Provide product feedback and new recommendations based on conversations and requests from restaurants.
- Leverage relationship with restaurant partners on inbound and outbound contacts to optimize shop growth on the Slice platform as it relates to the following levers and issue:
- Shop Operations
- Shop Menu
- Minor Finance Cases (i.e Reimbursement cases)
- Handling written inbound communication (email, sms, chat) in a timely manner
- B2B Comms - responsible for organizing and handling responses from a mass communication to Slice partners via Email/SMS or manual reachout when necessary
Who you are:
- Should be accessible, prompt, reliable, and quickly establish a good relationship with partners
- Excellent verbal and written communication skills
- Excellent problem solving and time-management skills
- Ability to analyze problems and strategize for better solutions
- Proven adaptability and ability to readily respond to changing circumstances and expectations and support new initiatives
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), Salesforce.
- Solid negotiation skills and ability to build strong interpersonal relationships with the team and management
- Likeable and approachable - earning trust and encouraging junior personnel to follow her/him
- Able to work on all three shifts.
The Extras
Working at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:
- Personalized training at the start of your position, followed by continuous training to ensure you succeed!
- A team obsessed with ping pong tournaments, pizza Fridays and summer parties!
- Company structure that encourages career development, strong career path in sales; you will be recognized for hard work
- Close partnership with account management team leads and trainers that provide all the coaching you need
- Wellbeing + learning and development program
The Hiring Process
Here’s what we expect the hiring process for this role to be, should all go well with your candidacy (please note, this is subject to change). This entire process is expected to take 4-7 days to complete and you’d be expected to start on a specific date.
- Application
- 20 minute video call with recruiter
- 1 30 minute video call with Team Leads & Manager
- Offer!
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