About Carrot:
Carrot Fertility is the leading global fertility and family-building platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support.
The Role:
Join Carrot Fertility and help round out our localization function by partnering with other teams across the organization and engaging with external vendors. You will be responsible for planning and executing a variety of translation and localization projects, while ensuring a great user experience and speedy time to market.
Responsibilities:
- Project manage end-to-end localization or translation projects, while partnering with internal product, design, engineering, and external vendors.
- Develop strong partnerships with localization vendors and translation management system providers.
- Manage all the details to optimize for an ideal outcome: a high quality localized experience, speed to market and / or within budget deliverables.
- Stay on top of risks and determine mitigation strategies that allow the organization to move forward.
- Implement and document efficient and scalable end-to-end localization frameworks and processes for our software and content.
- Report out on the progress of all localization projects and related budgets.
- Deeply understand target markets, languages and cultural contexts in order to support the optimal end user experience for each geo.
- Evangelize, educate and advocate for localization best-practices across the organization.
The Team:
The Localization Program Manager role will report to the UX Operations Specialist within the Product organization at Carrot. You will partner closely with our Content Design, UX, Engineering and Product Management teams to ensure that all of our product content is sent to and translated by our TMS vendor and then implemented in our product and communications.
Minimum Qualifications:
- A strong track record of localization program or project management and leadership (with a minimum of 3+ years work experience in this role).
- Experience setting up scalable processes and providing up-to-date metrics on the status of projects.
- A focus on the details and strong empathy for end users in different markets. You understand the importance of language when discussing sensitive and personal matters.
- A strong entrepreneurial drive, strong problem-solving skills and a bias towards action.
- Comfortable with ambiguity in fluid situations. You know what ‘feels like it was developed in-market’ perfection looks like but are able to compromise and put together good, better, best options for localization efforts based on real-world constraints.
- A team player who loves to engage with others across cultural, functional and geographic lines.
- Excellent communication and organization skills. The ability to explain complex concepts in a simple way and provide high-level summaries and drill-downs to the details, when necessary.
Preferred Qualifications:
- Experience in digital health
- Experience partnering with and utilizing Smartling
- Experience working with content management systems like Contentful
- A degree or certification in Localization
- You’ve lived in more than one country
- You speak more than one language
- Experience with right-to-left languages is a plus
- Experience working on apps and websites in China is a plus
Compensation:
Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $77.00 per hour. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.
Why Carrot?
Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company's Most Innovative Companies, CNBC's 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Carrot teams span more than 40 states across the United States and dozens of countries around the world.
Carrot has received numerous workplace awards, including Fortune's Best Workplaces in Healthcare, Quartz’s Best Companies for Remote Workers, and Great Place to Work and Age-Friendly Employer certifications. Learn more at carrotfertility.com.
