Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.
Our Talent Operations team is the heartbeat of our People and Places function, responsible for building global scalable tools, systems, processes , and dashboards that support our employees at every stage of their employee journey. We are helping transform the way that the People and Places Team delivers service to employees. As the Senior Manager of HR Shared Services you will help build and lead our India based Human Resources Shared Services team that will support Toast employees around the globe.
You will play a pivotal role in innovating and updating our delivery model, focused on providing exceptional service to our employees at scale. To be successful in this role, you must have a customer-centric mindset, a proven ability to leverage technology & processes to elevate the employee experience and experience building and managing a shared services team. This role reports functionally to the Senior Director, Talent Operations & dotted line to the In- Country People Leader. About this roll*
- Build an efficient and effective People Services (Shared Services) team from the ground up in India to deliver best in class service to our Toasters
- Lead, coach, manage and develop a team of managers, candidate experience and people operations specialists, data analysts, and integration developers, ensuring high-quality service delivery in areas such as recruiting coordination, operations, systems enhancement and dashboard development.
- Monitor metrics and SLAs to measure success of the team and provide insights for decision-making.
- Drive continuous improvements focused on automation, standardization and scalability.
- Build strong relationships with stakeholders across the People Team, Legal, Finance, and Business teams to influence change as we mature and grow.
- Partner with leadership to prioritize and then deliver a variety of small to large, complex, integrated People team initiatives, simultaneously.
- Navigate the timezone dependencies
Do you have the right ingredients*?
- Masters in Business in Business Administration specialised in Human Resources
At least 12 years of experience in managing Shared Services/KPOs with past experience of setting up shared services from scratch
- 6 years of proven people management and leadership experience in a global organisation.
- Experience operating in a matrixed structure.
- Have played a key role in developing and scaling People Team functions
- Expertise in Global HR Transformation, strategy, design and transition of People Operations to create value for the organization
- Manage compliance from labour regulations and best practices to ensure Toast remains compliant.
- Familiarity with Sox and have managed programs and processes that are Sox compliant
- Strong knowledge of HRIS platforms (Workday, Greenhouse) and analytics tools
- Excellent analytical, problem solving and decision making skills with a strong attention to detail.
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
