Above Lending is a next-generation financial services company. We provide simple and transparent products aimed at helping our clients achieve their personal finance goals. With competitive rates and personalized support, our mission is to simplify the lending process and help borrowers attain financial well-being. We are committed to making credit more affordable and accessible.
We are seeking highly motivated and experienced Loan Application Support Specialists to join our dynamic team on-site in Northbrook, Chicago, IL. As a seasoned professional in areas of customer care or sales, the successful candidate will play a crucial role in ensuring our customers receive exceptional service and support regarding their online applications and loan product information. The professional will be responsible for assisting customers with completing online applications while navigating them through the customer portal.
This position requires effective communication skills, critical thinking abilities, and the ability to adapt to changing priorities in a fast paced environment.
You will
- Assist customers in completing their loan application while ensuring they understand the value of our product.
- Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately.
- Multi-task efficiently and adapt to changing priorities in a fast-paced environment.
- Collaborate with verification teams to ensure a seamless customer experience
- Meet or exceed monthly targets set by management.
- Organize and manage workload without constant supervision; maintain focus and productivity independently.
- Manage both inbound / outbound calls and chat.
You have
- Two (2) or more years of experience in the financial services industry, preferred.
- Two (2) or more years of experience working in a contact center environment, preferred.
- A strong history of turning a lead into a customer with documented success in exceeding goals.
- Technological literacy for computer applications along with the ability to assist clients with the process of uploading documents, navigating websites, and troubleshooting basic device issues.
- Good understanding of personal finance and lending regulations specifically in regards to personal loans, preferred.
- The ability to read through detailed scripts and follow compliance standards on every call.
- Superior listening skills and ability to engage prospects by phone.
Join our dynamic team and contribute to Above Lending’s success as we continue to provide innovative lending solutions to our customers.Under the California Consumer Privacy Act (“CCPA”), Above Lending is informing California residents who are our job applicants, contractors or prospective employees (together “job applicants”) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA.
Please see our website for the full CCPA statement.*Above Lending is an equal opportunity Employer*Above Lending does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Above Lending employees or the Above Lending Finance and HR teams. No placement fee will be paid to any third party unless such a request has been made by the Above Lending HR team.Apply for this job
