At Flow International Corp (Flow), a SHAPE company, we’re devoted to a single goal: delivering innovative manufacturing process solutions that propel our customers to success.
The Flow difference can be seen in our people. With industry leading technologists, manufacturing experts, and skilled service professionals, Flow team members listen to our customers to anticipate their needs and deliver technical know-how that transforms our customers’ visions into reality.
What it’s Like to Work Here.
We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced, and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.
What We Offer.
In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, life insurance, paid disability insurances, education reimbursement and more.
Job Description:
To provide a highly professional level of technical support to customers in conjunction with the service of Flow International Corporation's waterjet cutting and surface preparation systems and to ensure the successful performance of the company's products and systems in the field. Works independently with little supervision.
Major Duties and Responsibilities:
- Provide technical support to customers on the operation, troubleshooting, part identification, and repair of Flow equipment at both the customer’s location and via telephone correspondence, fax, etc.
- Complete administrative documentation in a timely manner.
- Adhere to company RMA policy and documentation of customer identified system defects.
- Assist in maintaining an up to date document library for Flow products, to include drawings, A-sheets, manuals, specifications, and other relevant technical documentation.
- Provide assistance to customer service by determining parts required by a customer.
- Establish and maintain a positive relationship with our distributors and customers while serving as a liaison between the customer and Flow.
- Travel to customer locations on short notice, often outside normal business hours and for extended periods of time. Overall travel may exceed 60%.
- At the discretion of Flow International, FSE may need to be on call status which requires responding in a timely manner to customers for after hour and holiday support.
- Perform routine maintenance on equipment, and assist in establishing preventative maintenance schedules with customer
- Travel - approximately 70%
- Perform other duties as required.
Knowledge, Skills and Abilities:
- Strong mechanical, hydraulic, plumbing, pneumatic, electrical, and electronic skills required.
- General diagnostic and troubleshooting capabilities.
- Independent judgment to analyze and solve technical problems.
- Familiar with Windows, Word and Excel, and other relevant software. Good keyboarding skills.
- Excellent interpersonal relationship skills and ability to professionally manage and resolve stressful situations.
- Excellent written and verbal communication skills.
- Positive attitude, initiative and dependability
- Demonstrated ability for innovative/creative thinking.
- Good organizational skills.
- Ability to work independently with minimal supervision.
- Ability to quickly learn the company products and parts.
- Ability to travel internationally, including Canada.
Supervisory Responsibility:
Equipment used:
- Standard office equipment
- Hand tools
- Machine tools
Education/Experience and/or Training:
- AA degree in Electronics, Robotics or Mech. Eng. or a minimum of 2 years college/technical school training.
- Minimum of 2 years of recent service-related experience with Robotics, Motion Control Systems, CNC machine tools or other relevant capital equipment. Strong preference for recent training or experience with microprocessor control systems.
- Experienced in CNC programming a plus
- Comfortable using computer and programs such as MS Office, Outlook, Teams, Concur and Kronos.
- Experience working with customers by phone.
