Senior Project Manager 🇫🇮

Ready to drive successful project delivery and maximize value for LeadDesk’s customers?

What’s in it for you

• This is a new key role that will immediately impact the essential aspects of LeadDesk’s project execution and delivery and help us deliver complex enterprise projects more systematically, faster and better.
• Role which combines both hands-on project management as well as kickstarts our new project management function.
• Opportunity to develop your project management skills and grow your career in an action-packed environment.
• Flexible office hours and a hybrid work model: remote and onsite (2-3 days a week) in the office in Helsinki.
• Publicly listed SaaS company that develops its own technology.
• Truly international experience working with talents of 27 nationalities in 8 countries: you’ll be working with a multicultural and diverse group of colleagues.

What you can expect as our Senior Project Manager at LeadDesk

• You'll be engaging with customers to understand their needs and ensure their satisfaction.
• You'll be managing project specifics by coordinating with support, R&D, product and sales.
• You'll be developing best practices and assisting other project team members, particularly in Customer Success Management (CSM) roles.
• You'll be guiding projects to effectively support client needs.
• You'll be coordinating with product managers to confirm available and upcoming features.
• You'll be monitoring task completion and reporting any issues.
• You'll be maintaining clear and consistent communication internally and externally.

What success looks like in this role in the first 6-12 months

• You've become an independent project manager and a crucial part of the team.
• You've successfully managed diverse projects, including customer implementations for enterprise customers.
• You've overseen projects involving product customization, integration, and client training, especially focusing on LeadDesk's enterprise clients
• You've setup processes to manage the entire project portfolio
• You've assessed project proposals and overseen ongoing projects to ensure timely delivery within scope and budget.

This is where the match happens

Must-haves

• Ability to work independently and get the right things done in a startup-like environment.
• Proven experience as a Project Manager, for +4 years preferably in the SaaS or technology sector.
• Strong leadership skills with the ability to manage cross-functional teams and complex projects.
• Top-notch communication and interpersonal skills, capable of managing client relationships and internal teams.
• Strong steering group experience with ability to efficiently drive steering group
• Fluent in English; proficiency in other European languages is a plus.
• Strong problem-solving skills, proactive approach to addressing challenges, and solution-oriented & collaborative way of working.
• Readiness to work onsite 2-3 days a week, valuing face-to-face collaboration and creating innovative ideas that drive our business forward.

Nice-to-haves

• Experience in developing internal processes / functions especially on project related functionalities including ability to create and implement best practices and standard operating procedures.
• Proficiency in project management tools and you can introduce to others processes using these tools
• Experience in the contact center industry or with a similar SaaS software.
• Familiarity with agile project management methodologies.
• Certification in project management (PMP, PRINCE2, or similar).
• Multilingual capabilities to engage with clients in various regions.
• Previous experience mentoring and developing junior project managers.

Practicalities

• Your location: Helsinki metropolitan area (Finland)
• Work permit in Finland
• Start date: The sooner, the better.
• Work model: Hybrid.
• Working hours: flexible.
• Employment: Full-time and permanent.

What’s next?

Please submit your application by August 9th, 2024.

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