Sr. Quality Engineer

Major Duties and Responsibilities:

• Manage the intake, clarification, assignment and closure of all customers and/or field personnel reported problems.
• Run daily meeting ensuring incoming issues are clarified and assigned to responsible functions.
• Work with cross-functional representatives ensuring issues are moving through the problem response workflow or are escalated when progress is insufficient.
• Provide investigation and problem-solving assistance wherever needed.
• Publish weekly management indicators on performance of the customer action tracking system (CATS) highlighting problem areas where intervention, escalation or additional resources are needed.
• Develop Key Performance Indicators (KPIs) for business processes that deal with in-process quality data, non-conforming material, customer returns and any other process that identifies quality problems or potential problems.
• Apply data analysis methods to interpret problems accurately and identify the right opportunities.
• Conduct causal analysis, alone or with stakeholders, and drive targeted corrective action.
• Work with third party suppliers, including logistics fulfillment centers, to develop or improve KPIs and drive Corrective and Preventive Actions for externally provided products and services.
• Maintains a documented QMS that dynamically changes with business needs and business processes and remains compliant with certified standards (ISO 9001, AS 9100).
• Ensures procedures reflect actual work practices that conform to requirements.
• Conducts QMS audits (internally and with external providers of products and services) and drives resolution of identified non-conformances.
• Assess the effectiveness of quality system elements to continuously improve to meet quality objectives.

Knowledge, Skills and Abilities:

• Ability to identify and analyze data needed to assess quality performance, investigate adverse trends and problems and lead teams to quickly develop solutions.
• Strong problem-solving skills.
• High level of analytical ability and competent in the use of problem-solving tools such as 8D, DMAIC.
• Ability to work independently or with others on projects and function effectively in a team environment.
• Strong oral and written communication skills.
• Strong organizational skills.
• Technical expertise.
• Ability to interpret blueprints and engineering drawings per ASME Y 14.5.
• Excellent knowledge of computer analysis tools such as Minitab, Net inspect, Tableau, Excel etc.
• Innovative/creative thinking.

Education and Experience

• Requires a bachelor's degree and 6 or more years of Quality and/or Production experience.