Overview
Eagle Eye Networks is seeking a Technical Support Representative at Eagle Eye Networks, you will beresponsible for providing an outstanding technical support experience to our channel partners andcustomers. Your daily activities will range from helping customers with their first installation tocoordinating and collaborating on support cases with other teams within the organization.As part of this role, you will be supporting the Eagle Eye VMS Support team. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service.Key Responsibilities● Accepting support requests from several channels (tickets, chat, phone, email)● Providing support to the Inside Sales and Sales Engineering Teams● Testing and evaluating new technologies.● Developing camera support files.● Managing open support cases within the organization and finding a solution or workaround tomaintain customer satisfaction.● Providing technical support assistance for the Inside Sales team channel partners● Reporting, escalating and keeping track of the activity in our service desk software Zoho Desk.● Performing other related duties as assignedRequirements● 2 +yrs of relevant experience● Experience within Technical Support, Networking and Linux based environment is a must.● Good verbal/written communication skills● Solid knowledge of IP network architecture● Ticket Management skills.● Demonstrable experience in providing technical support for technical products/services.● Willingness to work in US shifts.More About Eagle Eye NetworksEagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramaticallyreshape the video surveillance and security industry.
The Eagle Eye Cloud Video ManagementSystem (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improvesafety, security, operations, and customer service. Tens of thousands of companies in more than 90countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS.Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics,restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactivesecurity across multiple locations.
The Eagle Eye VMS has strong APIs for the secure integration ofthird-party systems and works with thousands of industry cameras, so customers don’t have to “ripand replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough topower the future of video surveillance.Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualifiedcandidates are considered for employment without regard to race, religion, gender, gender identity,sexual orientation, national origin, age, military or veteran status, disability, or any othercharacteristic protected by applicable law.
