Manager, Clinical Lab - MLS

POSITION SUMMARY:

PRIMARY RESPONSIBILITIES:

• Under direction of Senior lab leadership, and in close collaboration with other Laboratory leadership, this individual provides operational and strategic leadership to laboratory products assigned to the individual
• Generates and routinely provide executive level production/departmental summaries
• Monitors workflow and ensures production goals and deadlines are met (e.g. TAT, SLA)
• Engages in future planning and scales employees and equipment appropriately
• Gathers and monitors metrics on production deadlines, efficiency, scrap waste, and error rates
• Monitors the quality control/assurance programs, test results, and equipment (if applicable)
• Uses metrics in decision-making and to drive changes across the team (e.g. cost reduction, quality improvement)
• Manages sufficient headcount levels to meet production goals by proactively driving the interview process and managing employee PTO and overtime when necessary
• Refines current lab process through continuous improvement projects
• Oversees team specific lab operation
• Go-to person when Senior lab leadership is not present; go-to person for knowledge of process and product.
• Responsible for seamless transition of automation and test improvement/additions into production workflow while adhering to the proper change control process
• Analyzes and troubleshoots lab processing errors; provides recommendations on how to proceed to lab director, scientists and statisticians as necessary
• Supports Supervisors in close out of NCRs
• Responsible for the initiation and close out of CAPAs in a timely manner
• Ensures departmental lab compliance for regulatory bodies
• Ensures tests are being completed according to approved procedures
• Maintains an organized, safe and efficient work area for the team at all times
• Actively interacts with interdepartmental teams such as OPS, Accessioning, Engineering, Stats, R&D, and Support.
• Handles employee issues: complaints, disciplinary actions, etc. Collaborates with Senior Manager and/or Human Resources to resolve issues
• Knows and is ready to explain Natera’s core values.
• Explains (as much as possible) reasoning behind instructions/processes given/changes that are made. If necessary, explains to team why certain ideas cannot be implemented effectively
• Meets regularly with Supervisors to discuss goals and progress
• Performs routine skip-levels with individual team members
• Responsible for performance review of direct reports and overseeing performance review of entire staff
• Plans and leads team meetings
• Develops high-performing employees by providing them with learning opportunities, cross-training opportunities and new challenges whenever possible
• Recognizes and rewards talent through merit reviews, promotions, and recognition programs
• Adheres to Departmental Expectations
• Manages the training program for direct reports
• Notifies management of all requirements for tools, supplies, etc.
• Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
• Provides guidance to subordinates within the latitude of established company policies
• Recommends changes to policies and establishes procedures that affect immediate organization(s)
• Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. In some instances, this manager may be responsible for a functional area and not have any subordinate employees
• This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
• Performs other duties as assigned

QUALIFICATIONS:

• BS/BA degree (or equivalent) in Medical Technology program with 4 years CLIA laboratory experience
• BS/BA, Physical, Chemical or Biological Sciences, or a related field 5 years experience in a CLIA laboratory 
• Master’s degree in arts or science with a major in chemical, physical or biological sciences with 3 years experience in a CLIA laboratory 
• Master’s degree with BS/BA in Medical Technology program with 2 years experience in a CLIA laboratory 
• A minimum of 3+ years of relevant leadership experience and/or effectively managing a team preferred
• Current MT/MLS/CLS/MB certification preferable from ASCP, AMT, or AAB

KNOWLEDGE, SKILLS, AND ABILITIES:

• Exceptional multi-tasking, organizational, and communication skills
• Excellent computer skills, including MS Excel and Google Suite
• Strong problem solving and prioritization skills
• Independent self-starter comfortable working in teams at all levels
• Experience in building and managing a high performing group of engaged and motivated employees
• Experience with working on a Laboratory Operations floor
• Knowledge and experience with Lean Six Sigma concepts and tools
• Experience with LIMS and SQL queries preferred
• Manufacturing/Engineering experience preferred

OUR OPPORTUNITY

WHAT WE OFFER