Who we are:
At Hypergiant, our work is driven by individuals pushing the boundary and always professionally challenging our clients to think differently. We’re seeking individuals who are both analytical and creative and can help us fuel our motto: Know Tomorrow, Act Today. We’re based in Texas and have a strong track record of working with some of the biggest brands around the world in industries spanning retail, oil & gas, energy, aviation, healthcare, and more.
We provide large enterprises with cutting-edge advice, bespoke technology solutions, and deployment expertise needed to harness the value out of Artificial Intelligence and Machine Learning. Our goal is to work with forward-thinking organizations and to help them understand how Artificial Intelligence will affect their business and their industry.We are seeking a proactive, detail-oriented, and self-driven IT Support Technician to join our team. The ideal candidate will thrive in a dynamic Microsoft Windows network environment, showcasing exemplary time management, communication skills, and a passion for Information Technology.
What you’ll do
- Provide end-user support for Windows devices.
- Install, remove, update, support, and troubleshoot desktop and network hardware, operating systems, and software issues.
- Administer Microsoft Office 365 and Microsoft Azure accounts and services.
- Perform basic network administration tasks, including the management of servers, routers, Wi-Fi hardware, and firewalls.
- Monitor security and event logs, investigate incidents, and escalate to the security team as necessary.
- Manage backup and disaster recovery operations.
- Create and maintain procedures and documentation for internal use.
- Support operating system and hardware upgrades, network expansion, and the deployment of end-user applications.
- Manage hardware and software inventory.
- Provide IT help desk support.
- Perform other related duties as assigned.
Required Qualifications
- 2 to 5 years of experience in IT or Information Security fields.
- Thorough knowledge of Microsoft Office 365 administration and the Microsoft Office Suite.
- Extensive experience with Windows client operating systems.
- Strong understanding of networking technologies, particularly in a Windows environment.
- Solid understanding of TCP/IP networking and wireless communication protocols.
- Familiarity with PC hardware and the ability to troubleshoot basic hardware problems.
- Experience setting up routers, switches, and other wired and wireless network hardware.
- Strong written and verbal communication skills.
- Excellent organizational and time management skills.
- Ability to troubleshoot and resolve problems in a fast-paced environment.
Preferred Qualifications
- Experience with Microsoft Azure services administration.
- Experience with help desk ticketing software.
- Knowledge of Public Key Infrastructure (PKI), certificate management, and Common Access Cards (CACs).
- Experience with MS SQL Server.
- Experience with virtualization technologies (Hyper-V / VMware).
- Experience with containerization technologies (Docker / Kubernetes).
- Microsoft Technical Certification.
- Security+ Certification.
Hypergiant Industries is an equal opportunity employer. We welcome and encourage diversity in the workplace. We offer a generous benefits package, including company contribution to medical benefits. We offer unlimited PTO. In addition, we offer a fun, flexible work environment, company-sponsored activities, and commit to providing each employee with job satisfaction by addressing core needs. Learn more at hypergiant.com
