At MCG, we lead the healthcare community to deliver patient-focused care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to accelerate improvements in healthcare. If you are driven to enhance the US healthcare system, MCG is eager to have you join our team. We cultivate a work environment that nurtures personal and professional growth, and this is a thrilling time to become a part of our organization. With dynamic roles that offer meaningful impact, you'll be able to fully realize your potential. Plus, you'll enjoy world-class benefits and the security, stability, and resources of our parent company, Hearst, with over 100 years of experience.
As a Senior Applications Administrator (Gainsight) you will be responsible for collaborating with cross-functional teams to configure Gainsight CS and PX platforms, ensuring alignment with business objectives, maintaining data accuracy, analyzing trends, and providing creative solutions to enhance system functionality.Additionally, the Senior Application Administrator - Gainsight supports end-users, drives process optimization, and actively engages with Gainsight to provide feedback and stay updated on platform enhancements, ultimately contributing to the success of customer-centric initiatives.
You will:
- Exhibit advanced knowledge of the Gainsight CS and PX platforms to provide creative and effective
- Collaborate with cross-functional teams to understand business requirements and define system setup accordingly.
- Customize and configure the platforms to align with customer success and product analytic objectives and business strategy.
- Continuously explore opportunities to develop new methods, processes, systems, and tools to enhance Gainsight CS and Gainsight PX implementation to further support business
- Maintain accurate and up-to-date data within the Gainsight Platforms.
- Understand and work on complex issues where analysis of situations or data requires in-depth evaluation, such as analyzing user and product data to identify trends, usage patterns, and actionable insights.
- Partner with Customer Success leadership to maintain customer health scores, usage metrics, and other relevant data points.
- Collaborate with stakeholders to develop reports, dashboards, and visualizations to track customer success metrics.
- Design, implement, and streamline customer success processes within the Gainsight PX and Gainsight CS platforms.
- Optimize workflows and automate routine tasks to increase operational efficiency.
- Continuously evaluate and improve system functionality to support evolving business needs.
- Train end-users on Gainsight PX and Gainsight CS platforms, demonstrating best practices and effective utilization.
- Provide ongoing system support and troubleshooting to address user queries and issues.
- Act as a subject matter expert and guide system features, capabilities, and best practices.
- Frequently advises others on complex matters. Adapts style and uses persuasion in delivering messages that relate to broader company objectives.
- Actively engage with Gainsight to stay updated on new releases, enhancements, and features
- Provide feedback to Gainsight on product improvements and suggest enhancements based on MCG user requirements and industry trends.
- Actively participate in the Gainsight community, new feature betas, and user groups, sharing insights and experiences to contribute to the improvement of the platform and MCG user experience.
What We’re Looking For:
- Minimum 3 years’experience supporting Gainsight CS and Gainsight PX at an administrator level is required.
- Minimum 5 years’ experience with application administration or supporting enterprise applications is required.
- Bachelor’s degree in computer science, engineering, information systems, or a closely related field or equivalent experience required.
- Demonstrated understanding of data architecture concepts and the transmission of data among various systems.
- Proficiency in database maintenance, diagnostics, and data cleansing methods
- Proven ability to work cross-functionally to understand business requirements and translate them to effective use of
- Keen attention to detail
- Strong problem-solving skills
- Excellent communication skills
We would love to see:
- Administrator certifications in Gainsight CS & Gainsight PX preferred.
- Salesforce CRM administration and integration experience
National Pay Range: $96,100 – $134,500Seattle Pay Range: $101,900 – $142,600
Other compensation:
Bonus Eligible
Perks & Benefits:
💻 Remote work🩺 Medical, dental, vision, life, and disability insurance📈 401K retirement plan; flexible spending and health savings account🏝️ 15 days of paid time off + additional front-loaded personal days🏖️ 14 company-recognized holidays + paid volunteer days👶 8 weeks of paid parental leave + 10 weeks of paid bonding leave 🌈 LGBTQ+ Health Services🐶 Pet insurance 📣 Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Only with diverse thoughts and ideas will we be able to create the change we want in healthcare. The more inclusive we are, the better our work will be for it.MCG Health is a Seattle, Washington-based company and is considering remote candidates located in the continental United States.All roles at MCG are expected to engage in occasional travel to participate in team or company-sponsored events for the purposes of connection and collaboration. MCG is a leading healthcare organization dedicated to patient-focused care.
We value our employees' unique differences and are an Equal Employment Opportunity (EEO) employer. Our diverse workforce helps us achieve our goal of providing the right care to everyone. We welcome all qualified applicants without regard to race, religion, nationality, gender, sexual orientation, gender identity, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or political affiliation. We are committed to improving equity in healthcare and believe that a diverse workplace fosters curiosity, innovation, and business success.
We are happy to provideaccommodationsfor individuals. Please let us know if you require any support.
