Technical Service Eng, Hsinchu City, Taiwan

Shape TechnologiesRepublic Of China, TaiwanOnsite

SUMMARY

Flow Asia Corporation is looking for an accountable Senior Technical Engineer to provide technical support to our clients in person and remotely.This role requires a fast learner with can-do attitude to learn UHP technologies, applications and take ownership of performing machine installation, maintenance and troubleshooting. Conduct training to customers. Must be a person customers can trust and rely on by providing timely and accurate solutions for their technical problems. Ultimately build up customer’s satisfaction and help grow company business.ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

Plan and supervise customers in the execution of field installations of company products.
Provide technical support and training to customers on the installation, operation, troubleshooting, part identification, and repair of Flow equipment at both the customer’s location and via E-mail, telephone correspondence, fax, etc.
Assist in maintaining relevant technical documentation.
Provide assistance to customer service by determining parts required by a customer.
Establish and maintain a positive relationship with our distributors and customers while serving as a liaison between the customer and Flow.
Visit customer location regularly to audit performance of products and evaluate customer maintenance practices.
Consult with engineering and other departments about design problems/trend failures; may recommend changes and improvement in products.

SUPERVISORY RESPONSIBILITIES

This position has no direct supervisory responsibilities.

TRAVEL

Travel to customer locations on short notice, often outside normal business hours and for extended periods of time. Overall travel may exceed 70%.

LOCATION

Based in FAC office in Hsinchu, Taiwan.

Qualifications

REQUIRED KNOWLEDGE, SKILLS, ABILITIES:

Comprehensive knowledge of company products
Strong mechanical, hydraulic, plumbing, pneumatic, electrical, and electronic skills required.
General diagnostic and troubleshooting capabilities.
Independent judgment to analyze and solve technical problems.
Familiar with Windows, Word and Excel, and CAM software.
Excellent interpersonal relationship skills and ability to professionally manage and resolve stressful situations.
Excellent written and verbal communication skills.
Positive attitude, initiative and dependability.
Demonstrated ability for innovative/creative thinking.
Good organizational skills.
Ability to work independently with minimal supervision.
Ability to quickly learn the company products and parts.
Ability to travel to customer locations (may include international travel).
Proficiency with Microsoft Office: Word, Excel, PowerPoint, Outlook.

EDUCATION and EXPERIENCE:

AA degree in Electronics, Robotics or Mech. Eng. or a minimum of 2 years college/technical school training.
Minimum of 3~5 years of recent service-related experience with Robotics, Motion Control Systems, CNC machine tools or other relevant capital equipment.
Experienced in CNC programming.

Language:

Native Mandarin speaker, fluent in Taiwanese and English

CERTIFICATES, LICENSES AND REGISTRATIONS:

None required.

Physical Demands:

No personal health issues and can handle technical jobs on site or remotely.

Life at Shape Technologies

At Shape Technologies Group (SHAPE) we're devoted to a single goal: delivering innovative manufacturing process solutions that propel our customers to success. SHAPE is a strategic ecosystem of companies that provides an extensive portfolio of manufacturing process solutions to customers around the world. The core technology of SHAPE was founded in high pressure waterjet cutting, cleaning, and surface preparation. Today, SHAPE's offerings span automated assembly, material handling, software, process control, robotic motion systems, ultrahigh-pressure cutting and cleaning, aftermarket parts, and extensive support. The SHAPE difference can be seen in our people. With industry leading technologists, manufacturing experts, and skilled service professionals, SHAPE team members listen to our customers to anticipate their needs and deliver technical know-how that transforms our customers' visions into reality. Spanning 100 countries and a broad array of industries, SHAPE is expanding its reach through a growing number of direct and indirect channels. By partnering with our customers, we become integral to the successful design and manufacture of their next-generation products. We continually scour the globe for new, industry-leading technologies to add to our differentiated portfolio of offerings and grow our customer base. Our vision is to become the pre-eminent advanced process solutions partner handling the highly engineered products of tomorrow. Automatic Assembly, Material Handling, Process Control, Software, Robotic Motion Systems, Waterjet Technology, Aftermarket Parts

Thrive Here & What We Value1. Committed to Professional Growth and Personal Well-being of Team Members2. Global Presence, Products, and People Expanding the Definition of Possible3. Fastgrowing global company with a Dynamic international team4. Competitive Benefits Package including Attractive compensation package, Additional vacation days, Employee benefits for team events, Individual development opportunities, Outstanding work environment, Opportunity to work from home (2 days/week), IT equipment and mobile phone provided5. Fast-paced and customer-focused environment with Principles, performance, and authentic passion for results deeply rooted in daily interactions6. Friendly, respectful, motivated team delivering strong performance7. Supportive of individual growth and compliance with certified standards (ISO 9001, AS 9100)8. Tackle the toughest manufacturing challenges and drive industry innovation9. Customer-oriented decision making with a minimum of supervision