This role has an important compliance, production and customer focus objective. Will be responsible for managing RMA (Return Material Administration) processes, ensuring seamless communication between customers, Operations team, Customer Service, Sales and Technicians. A high attention to detail is required to ensure the customer receives the correct software required for their order and jurisdiction. This needs to meet high quality and stay in compliance with the various jurisdictional requirements within the areas we serve. The role also includes overseeing inventory counts and supporting inventory management improvements.
What You'll Do
- Manage RMA returns and relay the RMA status to the RMA Administrator.
- Program and check Progressive Hardware (Vertex & AMP Media Player) to comply with Jurisdictional requirements and to match the respective Sales Orders.
- Ensure alignment with the warehouse team, customer service, and technicians regarding RMA.
- Assess and select parts, determining the best course of action (repair, send to an external repair center, or discard).
- Manage relationships with repair centers and coordinate with stores.
- Return repaired parts to Stores, ensuring they are cleaned, labeled with a T-Part sticker, and fully functional for restocking.
- Accurately count inventory that is moving through various locations.
- Accurately record transactions in ERP System(Sage).
- Work independently or in teams to count and reconcile inventory.
- Identify root cause of the variance of the count performed.
- Provide data on the current status of cycle counts.
- Communicate all concerns and issues to management.
- Use structured problem-solving techniques.
- Support action plans to eliminate causes of variances.
- Other duties as assigned.
What We're Looking For
Required Skills and Experience:
3 years of experience in electronics and working in warehouse environment
Experience working with an ERP (SAGE is a plus).
Fluent in English and a second European language.
Be competent with Microsoft Office products to be able to generate reports and or keep track of jobs in spread sheets
Have a basic understanding and interest in computers and hardware peripherals that work with computers.
Communication skills to liaise with both internal and external customers work unattended
Function in a high-pressure environment from time to time
Complete jobs on time when required urgently
Preferred Skills and Experience:
Execution
Building Relationships Decision Making Innovation Customer Focus
Product Acumen
Determined
Problem Solver
Good communication Team player
Goal orientated and driven
Analytical
Note: This position may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential.
We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V
World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
Travel Expectations
None
