Description
Position: Content Moderator (English and Farsi) (Fresh graduate/Diploma/Degree holders are welcomed to apply) Time Slot: 24/7 rotational shift Salary: RM 3300Work Mode: Work on-site Location: Bayan Lepas, Pulau Pinang
*Applicant who stay Malaysia and nationality need to be Iranian can be applied
Qualifications:Education Background:
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking, and aural comprehension).
Work Experience:
- Minimum of 6 months of work experience in customer support in any industry.
- Fresh graduates are welcome, especially those with degrees in English with Communication, English for Professionals, Mass Communication, or any related field.
- Call center experience is not required but would be a distinct advantage.
Required Interpersonal Skills:
- Passionate about communication and interacting with people.
- Able to receive continuous feedback and work in a fast-paced environment.
- Positive attitude and willingness to learn and go the extra mile for self-improvement.
- Good reasoning and analytical skills.
- Demonstrates critical thinking and a proactive attitude.
- Must be able to speak, read, and write in Farsi.
Technical Skills:
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant with Microsoft Windows and Microsoft Office.
Responsibilities:
- Assist our community and help resolve inquiries empathetically, accurately, and on time.
- Become and remain knowledgeable about social media products and community standards.
- Make well-balanced decisions and be an effective advocate for our community.
- Strong interpersonal skills, verbal and written communication skills, and empathy.
- Support social media’s mission by doing what’s right for our community.
- Investigate and resolve issues reported on social media, such as requests for account support and reports of potentially abusive content.
- Respond to user inquiries with high quality, speed, empathy, and accuracy.
- Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve user support.
- Gather, analyze, and utilize relevant data to improve the overall user experience on the site.
- Enforce social media Terms of Use by monitoring reports of abuse on the site.
- Review reported content within agreed turnaround times and quality standards.
- Identify inefficiencies in workflows and suggest solutions.
- Recognize trends and patterns, and escalate issues outside company policy to the global team.
If you are passionate about content moderation and meet the qualifications, we encourage you to apply and join our team in Bayan Lepas, Pulau Pinang.
