A-TEK is seeking an Audio/Visual (A/V)Engineer to support our Federal Customer in Rockville, MD. In this role, you will serve as the primary subject matter expert for the client’s A/V technology environment. You will support meeting and event management by providing virtual communication support, presentation assistance, and equipment maintenance services, as well as video-/web-conferencing virtual connections, hardware and software requirements, conference room reservations, room configuration set up and break down, presentation assistance, and videography. This position is on-site in Rockville, MD. This position requires occasional off-site and evening support.
Responsibilities and Duties:
·Serve as primary Point of Contact (POC) with vendors in bringing innovative solutioning to the clients and teams·Work closely with vendors to generate current and future designs of conference rooms·Deliver high quality integrated conference room A/V solutions on schedule·Work closely with Senior Government Leadership to provide innovation of conference rooms·Provide Subject Matter Expertise (SME) to team and leadership to ensure clients’ schedule, performance, and budget targets are met·Provide support to operations and support teams, including root cause analysis, when conference room A/V issues arise·Cross-train team members on troubleshooting A/V issues·Stay abreast of technical, industry standards, and business knowledge of A/V and Video Teleconferencing (VTC) industry directions and trends·Create and maintain Standard Operating Procedures (SOP) and user guides·Manage and maintain all A/V technology and virtual communications equipment·Set up, install, test, operate, and maintain equipment for A/V conferencing and teleconferencing meeting needs·Perform A/V system deployments, including hardware and software·Monitor and track conference room scheduling/reservations· Inventory and maintain all A/V equipment·Operate sound and visual equipment during live events·Perform maintenance actions, including inspections, service contracts, and upgrades·Install video switching devices, media converters, wall monitors/televisions, and video control devices that support AV systems·Conduct conference health checks to ensure all conference rooms are in working order.·Provide customer support during meetings, including video teleconferencing, video display of laptops and/or room computer presentations, and WebEx setup.·Respond and track service request tickets in ServiceNow.
Required Qualifications and Skills:
·BS preferred but will consider work experience in lieu of a degree.·Minimum of two years of A/V experience·Must be proficient using a variety of unified communications, including MS Teams, Zoom, Owl Meeting Pro 360 Cameras, Barco ClickShare, or videoconferencing (VTC) systems·Must be well versed in the control and integration of multi-room A/V systems·Good understanding of the interface between conference room A/V equipment and video teleconferencing codes·Experience with Crestron Scheduling Panels for Robin Booking Solution·Must be familiar with industry standards-based video-conferencing and other A/V and collaboration technologies and products, such as Video Recorders, Control Systems and Control Units, Tuners, Modulators, Amplifiers, TOA Audio Monitors, Plasma TV’s, HP Laptops Mac Book Pro Laptops, and/or Cisco Cameras·Knowledge of principles, methods, and techniques used in A/V troubleshooting and support·Must be able to obtain a Public Trust clearance.
Physical Requirements:
·Moves equipment up to 50 pounds·Must be able to move throughout buildings on NIH Campus
Preferred but not required:
·Certified Technology Specialist – Design (CTS-D)·Crestron Intelligent Video Certification – Design (IVC-D)·Crestron Flex for Zoom Rooms® Software Solutions (FLX-ZR)·Crestron Design Certification – Commercial (DCT-D)·Crestron Intermediate System Programming (CTI-P201) – Class·Dante Certification Level 2 - Intermediate Dante Concepts·Biamp Tesira FORTE Certification·Shure MXA920 CeilingApply for this job
