connectRN is the leading nurse-centric platform that is reinventing the way nurses and other healthcare professionals are finding work. By leveraging technology, connectRN connects the nursing community to flexible work opportunities and each other to build a supportive and thriving network. The platform offers career development resources and flexible shift offerings for nurses, while alleviating staffing shortages at healthcare facilities. connectRN is headquartered in Waltham, Massachusetts and serves clinicians across the U.S. To learn more about connectRN, please visit
www.connectrn.com. The Senior Collections Analyst is responsible for overseeing the collections process and ensuring timely payment from clients for services rendered. This position facilitates incoming payments, minimizes delinquent accounts, and reduces bad debt write-offs.
You will...
- Monitor account aging, collaborate with the sales team and Collections Manager to resolve past-due accounts
- Be firm in collections approach with clients to pay outstanding balances
- Negotiate payment plans, recommend bad debt write-offs
- Navigate payment discussions with customer finance personnel, employ tact and diplomacy to secure timely payments and adherence to payment schedules
- Effectively communicate the value proposition of connectRN and the consequences of non-payment
- Required: 2 days in the office
You have...
- Experience in debt collection and reduction of Days Sales Outstanding (DSO)
- Demonstrated persistence and tenacity in pursuing overdue accounts
- Strong interpersonal and professional communication skills to effectively engage with clients
- Extensive experience in handling collections
- Proficient in negotiating payment arrangements and settlements
- Detail-oriented and accurate in maintaining collection records and documentation
- Solution-driven approach to resolving outstanding balances
- Adaptable, flexible and able to thrive in a high-volume, fast-paced collection environment
- Minimum 5 years experience in collections and customer service, customer interaction
You'll get...
- 100% employer-paid premiums for your (and your family’s) Health, Dental, Vision, Short Term Disability, Long Term Disability, Life and AD&D insurance
- Health Savings Account with contributions from connectRN
- Free gym and parking on-site
- 401k with match
Please note that we are only able to hire permanent residents (green card holders) or U.S. citizens at this time. connectRN is an equal opportunity employer. As Connectors, we embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role would make you excited to come to work every day, please apply! We look forward to connecting.
