Based in Washington D.C. Metro area, Pivot Path Solutions, LLC is a government contracting and management consulting firm that offers enterprise IT solutions, strategic planning, organizational development, and business transformation services to help customers adapt and thrive in changing market conditions. We bring passion, sincerity, and integrity to every product and service we provide to our customers. Pivot Path Solutions is currently seeking a skilled
IT Help Desk Technician to join our team to support a government agency. This is an onsite position in Twentynine Palms, CA.
Responsibilities:
Customer Support:Receive and remediate customer complaints.Answer customer questions and provide recommendations related to the overall use of the system.Account Management:Create, troubleshoot, administer, and maintain network logon accounts, email accounts, trouble ticket accounts, and other logon accounts.System Support:Support and maintain IT systems using the current operating system (Windows 11 for workstations and Windows Server 2016/2019).Resolve desktop-related trouble tickets using the Remedy IT Ticketing System.Tier 2 Desktop Support:Establish and sustain effective Tier 2 desktop support Configuration and Installation:Independently configure and install desktop and laptop Microsoft Windows Operating Systems.Install software applications and hardware devices on Information Management systems.Troubleshooting and Repair:Troubleshoot and repair Information Management End-User devices, such as computers, monitors, printers, and scanners.Diagnose, troubleshoot, and repair problems reported by end-users regarding Information Systems and other hardware.Coordinate with equipment vendors to diagnose problems, perform troubleshooting, and install replacement components for defective parts.Documentation:Draft and maintain best performance practice documents, including configuration guides, placement diagrams, wiring schemes, maintenance logs, equipment databases, and operating procedures.Inventory Control:Manage inventory control, ensuring no Government property is removed without proper authorization.Complete hand receipts and maintain logs of all items removed or replaced and the status of disposed items, including recycled and turn-in itemsMinimum Qualifications:
- Must be a US Citizen.
- Minimum of one year of experience in Desktop/Customer support and administration.
- Must be able to manage and maintain a workload that supports over 800 end-users located in different geographical locations.
- Must have COMPTIA Security+ (Sec+) certification.
- Must have COMPTIA A+ certification.
- Must favorably adjudicate a Secret Level Security Clearance.
What We Offer:
Pivot Path Solutions strives to attract, motivate, and retain the best people in the industry. Our benefits package reflects our continued commitment to our employees by prioritizing the health and well-being of each member. These benefits include:
- Comprehensive benefits package, including health, dental, and vision insurance.
- 100% Employer Paid Group Life Insurance, Short Term and Long-Term Disability
- Safe Harbor 401(K) Plan
- Health Saving Account (HSA)
- Healthcare Flexible Saving Account (FSA) and Dependent Care FSA
- Education Reimbursement
- Employee Referral Program
U.S Citizenship is required for this specific opportunity and all selected applicants will be subject to a government security investigation. This includes but not limited to; meeting the eligibility requirements for access to classified information and the ability to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment verification, education verification, drug testing, and creditworthiness.Pivot Path Solutions, LLC is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.
