IT Field Support Specialist

Independent SoftwareAnnapolis Junction, Maryland, United StatesOnsite

What you will be doing:

As an IT Field Support Specialist, Level 1, you will

provide Tier 2 and 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment. You will conduct site surveys, assess and document current site configuration and user requirements, analyze existing requirements and prepare specifications for hardware acquisitions, develop hardware installation schedules, prepare drawings documenting configuration changes at each site, and prepare site installation and test reports.

Requirements:

Skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing Windows, software, applications, antivirus and patches
Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
Demonstrated ability to read and understand technical manuals and schematics
Experience with Microsoft Office Applications (Word, Excel, PowerPoint and Access)
Support network upgrade projects or initiatives
Support end-user connectivity needs
Able to manage time and priorities effectively
Able to work efficiently with minimal supervision
Proficient in working with end-users remotely
Demonstrated expertise in Microsoft Windows 7 and 10
Familiar with Active Directory security and policies
Excellent analytical and problem-solving skills
Maintain government and vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
Outstanding communication skills to relate with team members and support workers
Must be able to lift 50 lbs.
Must be able to drive company vehicle.
Must be available to work some 8-hour shift between the hours of 6am-6pm, as determined by management.

Certifications Required:

Security+

Education:

High school/GED and a minimum of five (5) years of experience

Clearance Required

Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

Life at Independent Software

Entrepreneurs who are serious about giving their idea the best chance of success turn to Independent Software. Our product development and acceleration services allow startups to build a solid foundation during the early, risky phase of company formation. Through our A100 Software Developer Apprenticeship Program, we develop emerging local talent and connect these A100 Certified Developers with growing, innovative Partner Companies building their teams. Our A100 for Entrepreneurs program provides a revolutionary product development platform to early stage companies looking to reduce risk and maximize the return on their development budget. Venture Partner Companies accelerate their product and their team through a managed service that provides them with Apprentice teams and expert guidance on topics like Customer Development and Agile. Collaboration is at the heart of everything we do. During the software development process, we take an idea from blank page to beta. Clients become a part of our team even as they maintain control and ownership of what we build together. Working with us is also a gateway to other resources like startup founders, supporters, mentors, investors, and talent.

Thrive Here & What We Value- Independent Software fosters a collaborative work environment where teamwork and open communication are highly valued.- The company prioritizes employee wellbeing with benefits such as health insurance, retirement plans, and paid time off.- Independent Software is an Equal Opportunity Employer (EOE), M/F/D/V.- Emphasis on teamwork and adaptability in a dynamic environment.- Focus on customer communication and relationship building.- Commitment to providing high-quality IT services to clients at all times.- Support for ongoing learning and professional development opportunities.- Independent Software values its employees, offering growth and development opportunities.- The company encourages continuous learning through training programs and mentorship.- Prioritizes worklife balance with flexible schedules and telework options when possible.