Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, innovation, integrity and impact.
Bank services assistants are responsible for providing the most efficient and convenient forms of payment to agencies with the overall goal of obtain savings on banking Costs set forth by Company
Assignments and Responsibilities
- Conversion calls- Assistant must make callsto assigned agencies with the overall goal to convert them to a more affordable form of payment.
- Baseline- Assistant must keep baseline up to date to have control over conversions and bonuses offered.
- Follow up calls to insure agencies are depositing through accepted forms of payment.
- Supplies Follow up Calls- Insure agencies have proper deposit materials to realize deposits.
- Following up with BOFA- Assistant must follow up with bank to check status of key requests, and ATM card solicitations.
- Emails- Assistant must review department emails to provide a response in a timely to any requests and or issues received through email.
- Follow up with Alternative Banks- Check status of subaccounts and letters, deposit slips.
- Review CRM Notes- Assistants must review and follow up on open CRM notes.
- WOP Calls- Follow up with unproductive Viacheck agencies to see if we can help them capture check production at agency.
- FINCEN- Help agents with FINCEN registrations.
Abilities
- Have a positive predisposition and attitude towards clients and team.
- Excellent verbal and written communication skills, proficient mathematical skills.
- Proficient in Microsoft Office (Excel, Word, Power Point)
- High School Diploma
- Flexible Schedule
Optional- Fluent in English
Work Conditions
- This position is executed in a office setting. Requires regular use office equipment like: computers, phones, copy machines, Filing cabinets and fax machine.
Come work for industry leaders! We are the fastest growing company in the industry, with best in class products. We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.Apply for this job
