UE provides liability insurance and risk management services to about 1,600 members representing K-12 schools, colleges, and universities throughout the United States. With over 37 years serving education, we bring deep expertise to our members and focus on delivering an experience that leaves them feeling confident that we understand their needs and offer insights and solutions suited for their unique challenges. These sentiments are echoed in our culture, where we believe that building on and embracing our unique differences and perspectives enables us to better serve our members and fulfill UE’s mission.
Overview:If you are well-organized, can handle multiple priorities in a fast-paced environment, and enjoy contributing to a great team, this position could be yours. In this role, you will work collaboratively with a team of underwriters to help meet department goals. You will also provide underwriting operations support and identify and assist with developing business process improvements.Responsibilities:
- Underwriter Support:
- Manage delegated work, such as responding to broker inquiries via email and/or phone
- Analyze underwriting documentation and collaborate with the Underwriter on next steps
- Act as the Underwriter back-up
- General Underwriting Operations:
- Complete renewal and new business activities, including:
- Account set-up in required systems: ImageRight, Policy Claims & Administration and Salesforce
- Review submissions for accuracy and completion; follow-up for missing components
- Collect, organize, and analyze underwriting documentation
- Support all aspects of policy issuance and endorsement processing, including:
- Policy checks, recording results and initiating follow-up with Underwriters for missing information
- Endorsements:
- Process, issue, check, and release requested endorsements
- Assist with set-up for new endorsement forms in GhostDraft Studio
- Robotic Process Automation (RPA) processes:
- Understand and effectively utilize existing RPA processes
- Report issues and provide technical support as needed
- Participate in special projects and other duties as require
- Operations Team Support
- Service Cloud
- Technical Support: provide customer support for internal and external constituents.
- Administrative Support: complete administrative tasks for internal constituents.
- Business Process Reviews:
- Analyze business processes, identify business process improvements, present recommendations to leadership.
- Assist with developing training materials for Business Support Services (BSS).
- Create and contribute to business process documentation and department knowledge management
Requirements:
- Working toward a Bachelor’s degree
- Excellent interpersonal, verbal, and written communication skills
- 1 year of experience in property casualty insurance desirable
Benefits:
- Competitive compensation and benefits package for full-time employees
- 11 paid holidays annually including Juneteenth and an employee choice floating holiday
- Hybrid environment - employees are typically in the office 2-3 days per week
- Support for individual growth through sabbaticals, leadership development, mentoring, and tuition assistance
- Inclusive and supportive culture that embraces diversity and provides opportunities for all to succeed
- Monthly lunches and various social events throughout the year
- Opportunities to join Employee Resource Groups and Social Committee
