At the heart of our company is our people. People from many different backgrounds with different vantage points, opinions, and experiences. We strive to continually lead with our
IMPACT values and empower our employees to develop their full potential on a team that is passionate about acceptance, inclusivity, and achievement. Our employees are the driving force for the innovation, collaboration and creativity that enables our organization to deliver strategic success.
Job Summary:
We are looking for a Client Success Manager to join our team! The Client Success Manager will support media sales across a spectrum of digital, live event, and custom media products. As the internal and external liaison for media programs, this position is instrumental in helping sales secure orders, as well as the management of clients and programs from post-sale through program fruition.
Primary Duties and Responsibilities:
- Responsible for all logistical planning and execution of 100+ sponsored programs on assigned accounts—including but not limited to – custom research, content development, webinars, custom media, leadership events, and lead generation programs
- Determine and adhere to project timelines, lead planning calls, contract external vendors where appropriate, work with internal production and marketing teams, and gain client approval at each project phase
- Manage workflow and project timelines of all sponsored webinars, including training speakers and clients on the ON24 platform, and hosting and monitoring webinars
- Work with sales team to bring creative solutions to prospective clients looking for custom programs
- Serve as regular client contact and liaison for sponsorship clients
- Collaborate with the marketing team to maintain the program calendar and required promotional efforts; ensure efforts are achieving program goals
- Support sales with lead generation opportunities, Salesforce email deployment, and overall client retention (client gifts and incentives)
- Create and track analytics, dashboards, and ad hoc reports
- Track and monitor sponsorship campaign's performance throughout their lifecycle, following up with internal team and external clients as needed to ensure timely completion
- Encourage revenue growth by inspiring clients to renew programs and purchase additional services
Additional Responsibilities:
- Additional duties as assigned
Critical Competencies:
- Ownership & Execution - Demonstrates a sense of ownership to drive issues to closure, maximizes the use of existing processes while continuously pursuing ways to improve efficiencies, sets aggressive goals, monitors progress, and delivers results, seizes more opportunities than others
- Collaboration & Team Building- Builds and maintains relationships to successfully work toward common strategic goals, creates strong morale and spirit, fosters open dialogue, creates a sense of unity among team
- Customer Centric - Establishes and maintains effective relationships with customers, effectively aligns strategy with customer’s business, anticipates customer needs and sets high standards for customer service
The Individual:
- Highly organized with the ability to multitask in a fast-paced environment with deadlines
- · Detail-oriented, highly organized, strong problem-solving and analytical skills.
- Ability to work collaboratively with other internal stakeholders and high-powered clients
- Strong presentation, writing, and communication skills
- Experience with HTML, ON24, Salesforce, AdManager360, LiveIntent, and Google Analytics a plus
Qualifications:
- Bachelor’s Degree preferred
- Experience in a client-facing role
- 1-3 years’ experience in marketing, project management, custom media, sales operations or advertising agency role
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.If you require an accommodation under the Americans with Disabilities Act, Section 503 of the Rehabilitation Act or similar law in order to apply for employment at Simplify Compliance, please contact our Talent Acquisition Team 1.800.727.5257, ext.
8101.Job applicants may request to review the company's Affirmative Action plans by contacting the talent acquisition team/recruiter, Human Resources department or Chief People Officer.
