**THIS IS AN ON-SITE POSITION IN HARRISBURG, PENNSYLVANIA.**DESCRIPTION OF EMPLOYER:
Founded in 1901, Feeser’s, Inc., is a family-owned and operated full-line foodservice distributor located in Harrisburg, PA, servicing the Mid-Atlantic region. Feeser’s provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions.
SUMMARY:
The IT Business Process Analyst will play a pivotal role in enhancing business processes and supporting strategic initiatives, focusing on coordinating user testing for an ERPmigration.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Conduct detailed business processes, workflows, and systems analysis to identify inefficiencies and recommend solutions.
- Gather and document business requirements through meetings, interviews, and observations.
- Develop functional specifications and system design specifications.
- Collaborate with stakeholders to prioritize business requirements and manage project scope.
- Perform data analysis to support decision-making and identify trends, anomalies, and areas for improvement.
- Create and maintain reports, dashboards, and key performance indicators (KPIs) to monitor business performance.
- Identify opportunities for process optimization and automation.
- Develop and implement process improvement strategies.
- Monitor the effectiveness of implemented solutions and make adjustments as necessary.
- Assist in the planning, execution, and monitoring of projects.
- Ensure projects are delivered on time and within scope and budget.
- Communicate project status, risks, and issues to stakeholders.
- Develop and execute a comprehensive user testing plan for the ERP migration project.
- Coordinate and schedule user testing activities with relevant stakeholders.
- Create test cases, scenarios, and scripts based on business requirements.
- Facilitate user training sessions and provide support during testing phases.
- Collect, document, and track user feedback and issues during testing.
- Work with IT and development teams to resolve issues identified during testing.
- Maintain detailed and organized documentation of business processes, requirements, specifications, and testing activities.
- Prepare user manuals, training materials, and other documentation as needed.
- Act as a liaison between business units, IT, and other stakeholders to ensure clear communication and understanding of project goals and requirements.
- Facilitate meetings and workshops to gather requirements, present findings, and discuss solutions.
- Provide support to end-users during and after the implementation of solutions.
- Conduct training sessions for staff on new processes and systems.
- Ensure that solutions meet business needs and requirements.
- Conduct regular reviews and audits of business processes and systems to ensure compliance with standards and best practices.
- Develop user manuals, training materials, and technical documents.
- Create presentations for users.
- Create detailed test cases and scenarios.
SKILLS REQUIRED:
- Ability to analyze complex business processes and data.
- Proficiency in identifying issues, trends, and opportunities for improvement.
- Strong problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to convey technical information to non-technical stakeholders.
- Ability to manage multiple projects and tasks simultaneously.
- Strong organizational skills and attention to detail.
- Ability to work effectively with cross-functional teams.
- Strong negotiation and conflict resolution skills.
- Ability to build and maintain relationships with stakeholders at all levels.
- Ability to learn new systems and processes quickly.
- Willingness to embrace and drive change within the organization.
QUALIFICATIONS & EXPERIENCE:
- A Bachelor’s degree in Business Administration, Information Technology, Computer Science, Finance, or a related field is required.
- Relevant certifications, such as Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), or Lean Six Sigma certification, are a plus.
- Minimum of 3-5 years of experience as a Business Analyst, preferably within the food distribution, logistics, or a related industry.
- Hands-on experience with ERP systems, including implementation, migration, and user testing coordination.
- Experience with Oracle Cloud products is a plus.
- Experience in a wholesale distribution environment is a plus.
