Project Manager,
Professional ServicesLead management of infrastructure projects for existing and new client deployments, implementations, changes, onboardings and upgrades.Responsibilities- Provides excellent customer service to clients with excellent communication and clear expectation management - Maintain minimum billable utilization of 80%- Understand project plans, schedules, deliverables, and constraints and be able to communicate them effectively - Ensures projects follow the defined plan and communicate and adjust as modifications are required- Facilitate both internal and external project related meetings and communications toinitiate, plan, execute, monitor, control, and close projects- Work and communicate with all Professional Services, Sales and Support teams to drive the delivery of projects on-time and within identified budgets - Handle internal and external project escalations, bringing in management as needed- Ensures engineers are documenting time and changes and work with management incase of exceptions- Schedules engineers and admins for project tasks and confirms they are completed- Manage change order processes for when modifications to the scopes of projects arerequired- Work with vendors/3rd parties for scheduling as needed- Work outside regular business hours on occasionYears Exp/RequirementsCertifications:Growth Path:1-3 years in IT/managed serviceexperience with bachelor's degree, preferred CAPMSenior Project Manager, Professional Services Manager,Field Operations Manager
