We are seeking an
Azure Cloud Architect that will drive customer cloud adoption. We are always learning. Insatiably curious. The ideal candidate will lean into uncertainty, take risks, and learn quickly from mistakes. They will have a passion for delivering customer success and will work the team and clients to enable them to achieve their customer outcomes, based on their investments in Microsoft technology. Leveraging their technical subject matter expertise, the Cloud Architect will lead technical conversations with partners to drive value from their MS investments, including identifying resolutions to issues blocking customer success projects.
This opportunity will allow them to accelerate your career growth, honing your technical and collaboration skills, and deepening your cloud expertise.This position is 100% in-office at a client site in Bethesda, MD. Analytica has been recognized by Inc. Magazine as one of the fastest-growing 250 businesses in the US for 3 years. We work with U.S. government clients in health, civilian, and national security missions to build better technology products that impact our day-to-day lives. The company offers competitive compensation with opportunities for bonuses, employer-paid health care, training and development funds, and 401k match.
Responsibilities include (but not limited to):
- Gathers customer/partner insights, leverage these insights and existing plans to map solutions with customer/partner business outcomes.
- Acts as the voice of the customer (VOC)/partner by driving awareness of existing feedback, insights, and resources with internal teams to add and prioritize. Shares customer success stories with the wider internal team.
- Identifies and begins developing impactful relationships with internal teams and customer and partner technical specialists. Proposes viable solutions based on specific technical products.
- Demonstrates complex concepts, and proves the capability of those solutions through design collaboration sessions with the customer/partner. Understands how work aligns with customer success plan and meets customer/partner needs by working with internal teams to deliver customer outcomes.
- Contributes to customer satisfaction by providing a positive customer/partner experience. Demonstrates an understanding of customer/partner conditions of success. Identifies dissatisfied customers and builds remedial actions.
- Independently identifies issues and advises customers/partners to operate and optimize performance in accordance with best practices. Escalates issues to appropriate team members or manager, as needed.
- Applies methodology and governance to minimize business and technical risks and adhere to quality assurance while ensuring excellence in contributions to design and/or delivery of solutions. Adheres to quality assurance standards and calculates risks while ensuring excellence in the design and/or delivery of solutions. Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.
- Independently works with the customer to identify, determine root causes, and resolve blockers to accelerate consumption and solution implementation (e.g., by application of technical capabilities). Identifies non-technical issues and escalates for removal by the appropriate party. Applies business and technical knowledge of architecture or other solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Helps to shape and enhance customers' requirements.
- Leverages development opportunities (e.g., mentorships, role-based resources, trainings, internal events such as Ready, Build, Ignite) to learn new technologies and services as advised by leadership team/manager.
- Supports research projects and contributes to scoping surveys for customers/partners to assess potential intellectual property (IP) needs or process changes. Supports identification of opportunities for reuse and consumption acceleration.
Basic Qualifications:
- Bachelor's Degree in Computer Science, Computer Science, Software Engineering or other technical field. Masters Degree a plus
- 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- 2+ years experience working in a customer-facing role (e.g., internal and/or external).
- 2+ years experience working on technical projects.
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
Analytica LLC. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
