We are seeking a highly skilled and motivated IT Technical Writer to join our dynamic team. As the Technical writer, you will support the project manager and the team delivering high-quality, and timely documentation and other report communications.
This position is 100% in-office at a client site in Bethesda, MD. Analytica has been recognized by Inc. Magazine as one of the fastest-growing 250 businesses in the US for 3 years. We work with U.S. government clients in health, civilian, and national security missions to build better technology products that impact our day-to-day lives. The company offers competitive compensation with opportunities for bonuses, employer-paid health care, training and development funds, and 401k match.
Responsibilities include (but not limited to):
Work closely with the leadership team to ensure all objectives are in place, documented, and followed to ensure deliverable documentation and ensure all deliverables are satisfied.
Perform with other team members daily to improve customer service, and satisfaction, and increase overall efficiency of operations.
Support deliverable management activities that support the delivery team, ensuring performance targets are met and providing exceptional customer service.
Work closely with the project team to ensure all objectives are in place, documented, and followed to ensure the obtainment of KPI’s.
Lead the dispatch process of service Incidents to ensure full utilization of technical resources.
Basic Qualifications:
Communication: The ability to give and gather information and actively manage the communication process by asking questions, conveying complex information in plain language, listening, and considering others’ views, stating own views clearly and concisely, and addressing conflict in a professional and productive manner.
Forward Thinking: The ability to anticipate the implications and consequences of a situation and take appropriate action to be prepared for contingencies.
Drive for Results: Dedicated to achieving the best results by taking a dynamic approach to work; perseveres and uses metrics to analyze performance.
Diagnostic Information Gathering: The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information when others are reluctant to disclose it.
Analytical Thinking: The ability to tackle a problem by using a logical, systematic, sequential approach.
Time Management: Demonstrated ability to prioritize and manage multiple escalations and tasks simultaneously in a fast-paced environment.
Customer Service Orientation: A strong commitment to delivering exceptional customer service and maintaining high levels of customer satisfaction.
Adaptability: Flexibility to adapt to changing technologies, processes, and customer needs in the IT support environment.
Experience with Microsoft Excel Pivot tables and reporting features
Ability to manage stress well in times of heavy workload and in critical business scenarios.
1+ years of experience in technical writing.
Excellent interpersonal skills
Associate degree: A Bachelor’s degree preferred.
Analytica LLC. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
