Harnessing the Power of Data,
Together.Solace stands at the forefront of technology and innovation, empowering the world's largest enterprises in their journey towards becoming real-time, data-driven organizations. Our cutting-edgetechnology intelligently, securely and reliably helps our customers by solving use cases like hybrid cloud integration, IoT connectivity, microservices, and big data distribution.The next time you drive a luxury vehicle, order new furniture online, fly in a plane, or do some online banking, your positive experience could be a direct result of our technology, and your hard work! OverviewThis position is for a Cloud Site ReliabilityEngineer.You will be responsible for the daily operations of Solace Cloud, our market-leading SaaS offering, across leading cloud providers and platforms such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, Kubernetes, etc.What You Will Do:
- Ensuring that the Solace Cloud Services are healthy and reliable, and that SLAs are being met
- Improving our infrastructure tooling, observability, and automation
- Contribute to making the production environment more efficient, less error-prone, etc.
- Expert knowledge of handling production Incidents in production-grade multi-cloud environments according to industry standard Incident management
- Process Handling service requests and provisioning by the customers.
- Actively involved in development for scalable deployment (automation, tooling, etc.)
- Intermediate debugging knowledge in Linux and Kubernetes to detect malicious activity.
- Be on-call rotation and provide 24x7 off-hours support
Ideally, You Will Be:
- Highly technical, excited by technology and eager to stay up to date in a rapidly evolving environment.
- Experiencedin CloudNetworking Solutions
- Knowledgeable to demonstratethe ability to debug at a system level and resolve incidents in complex cloud-based environments
- Experienced in Site reliability engineering and Incident response
- A strong communicator who can articulate complex technical issues clearly and concisely & get on the phone call with customers.
- Experienced in SaaS operations, and customer facing technical support
Required Skills:
- Hands-on experience with public cloud providers (AWS, Azure, GCP)services & features
- Hands-on experience with cloud Kubernetes infrastructure platforms such as AWS Elastic Kubernetes Service, Azure Kubernetes Service, Google Kubernetes Service
- Hands-on experience with Monitoring tools like Datadog, Kibana, Prometheus etc.
- Hands-on experience with Infrastructure Automation using Terraform, Cloud Formation
- Hands-on expertise in debugging production alerts
- Intermediate level understanding of Linux Operating Systems
- Programmer in languages such as Groovy, Python, go
- Certified Kubernetes Administrator
- Certified Cloud Administrator (AWS or Azure or GCP)
Why You’ll Want to Join Us at Solace
- We have an awesome team! You’ll get to work with some of the smartest individuals in the business
- We believe in work-life balance and believe it’s important to love what you do
- We have adopted a hybrid work model to create an inclusive working environment for everyone
- We live by our values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience. Every. Single. Day.
- Our training programs are top-notch (LinkedIn Learning, Mentorship program, Solace Academy)
- We like to brag about ourstellar customer lineup!
- We are social – we like to keep things simple and fun!
- We are one of the top-ranked employers on Glassdoor
- We have a sense of humour and make cool videos on cool topics like MITT and this!
We understand that experience takes on various shapes and sizes. Not sure you meet all the requirements? We still want to hear from you! Your unique experience could be exactly what we are looking for.At Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life. We strive to create an enriching and safe workplace where you can be who you are. If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us!Accommodations are available upon request for anyone taking part in the hiring process.
Let us know how we can help! We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.
