Job Summary:
The Operations Assistant works directly with customers and company resources to provide timely, quality service and identify any problems or opportunities for improvement.Duties/Responsibilities: • Every employee is expected to take care of their health and work safely at all times forthemselves, their families and the safety of their coworkers.• Understand and comply with our Core Values and company policies in everything you do.• Responsible for filling out interchanges with correct rates, explaining rental policies andprocedures, verifies credit and insurance, and obtains customer signature.• Responsible for inspecting interior and exterior of trailers (inbound and outbound) in thepresence of the customer pointing out hub reading, emergency breakdown number andprocedures, as well as the physical condition of the trailer inside and out.• Examines customer driver’s license to determine validity of identification and that it is a CDLlicense.• Responsible for ensuring that company policies and procedures for invoicing customers isfollowed properly; contacting customers regarding damages before they are invoiced.• Accepts trailers returned by customer and inspects tire, brakes, and looks over the physicalcondition of the trailer in the presence of the customer to determine any damage that may haveoccurred to the trailer while in the hands of the customer.• Responsible for performing shop work order write-ups in Anzio for trailers needing service whenit enters the yard (foreign or company units).
Print out copy of write up and give to servicemanager within 30 minutes.• Responsible for getting estimates to customers within 48 hours of initiation (per request,inbound damages, etc.) and getting approval from customer within 96 hours from initiation. Willmake sure work order processor knows the approved estimated dollar amount.• Responsible for performing daily tire inventory and reconciliation as operations manager sees fit.Will accurately process tire inventory Purchase orders and Receive into inventory with Part #’smarked on every tire.• Responsible for coordinating the daily activity of company equipment and personnel whichinclude tractors and outside vendors used for delivery and pick-up of trailers and, whennecessary, service vehicles that are used for routine maintenance and emergency repairs.• Responsible for keeping records of driver hours, and driver moves for insurance and accountingpurposes.• Responsible for assisting Service and Operations Manager in keeping their location based trailersat 94% current for PM’s and reefer units 94% current.Operations Assistant 12/2023 • Responsible for assisting Operation Manager regarding the maintenance and repair of all trailersat remote cities.
Also, responsible for keeping those trailers at 90% current for PM’s.• Responsible for assisting branch in maintaining the vendor list for each city the company hastrailers. This list should include: company name, company address, two contacts, phonenumber, and hours of operation.• Responsible for maintaining clean operation office as well as designated areas within the facility.• Responsible for maintaining various operating efficiencies and benchmarks as determined byOperations Manager or Branch Manager.• Other duties as assigned.Supervisory Responsibilities: • NoneRequired Skills/Abilities: • Associate degree from four-year college or university; or one to two years related experienceand/or training; or equivalent combination of education and experience.• Ability to read, analyze, and interpret general business periodicals, professional journals,technical procedures, or governmental regulations.• Ability to write reports, business correspondence, and procedure manuals.• Ability to effectively present information and respond to questions from groups of managers,clients, customers, and the general public.• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,percentages, area, circumference, and volume.• Ability to apply concepts of basic algebra and geometry.• Ability to solve practical problems and deal with a variety of concrete variables in situationswhere only limited standardization exists.• Ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduleform.Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job• While performing the duties of this job, the employee is frequently required to stand; walk; sit;use hands to finger, handle, or feel; reach with hands and arms; and talk or hear• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl• The employee must occasionally lift and/or move up to 40 pounds• Specific vision abilities required by this job include close vision, peripheral vision, depthperception, and ability to adjust focusWork Environment: • While performing the duties of this job, the employee is frequently exposed to outsideweather conditions.• The noise level in the work environment is usually moderate.
