Sr. ServiceNow Developer/EngineerSecret Security Clearance Required
Overview
Kalani Consulting Inc recently awarded Best and Brightest Companies to Work for in The Nation for the second year in a row and Washington Post’s Top Workplaces of 2023 is looking to add more talent to our team! Kalani is a fast-growing small business located in Northern Virginia with an increasing base of government customers. We specialize in Information Technology, and Management Consulting. We offer very competitive salaries and benefits and are an employee-focused company. Join us and experience The Aloha Spirit!
Responsibilities
A Senior ServiceNow Platform Engineer would be responsible for the design, implementation, administration, and continuous optimization of the ServiceNow platform within ServiceNow’s FedRamp environment. This includes managing the core ServiceNow configuration, performing upgrades, developing custom applications and integrations, supporting application releases across multiple environments, and troubleshooting complex platform issues. You would also champion and implement security best practices, implement monitor and automation strategies, and proactively collaborate with internal teams to deliver exceptional ServiceNow-based solutions.
- Platform Development and Enhancement: Design, implement, and customize ServiceNow products (ITSM, ITOM, SPM, SecOps, etc.) to meet evolving business requirements.
- Automation and Orchestration: Develop workflows, scripts, and integrations to automate routine tasks, streamline processes, and enhance the platform's overall efficiency.
- Custom Application Development: Build custom applications on the ServiceNow platform tailored to specific organizational needs.
- Troubleshooting and Support: Provide expert-level troubleshooting for complex ServiceNow issues, ensuring minimal downtime and rapid resolution.
- Best Practices and Documentation: Champion ServiceNow development best practices. Thoroughly document implementations, configurations, and processes for easy knowledge transfer and maintenance.
- Mentorship and Training: Guide and mentor junior team members, fostering knowledge sharing and professional development.
- Provide application support for the configuration of platform capabilities to include Knowledge Management, Service Request Management, CMDB, and Service Portal.
- Generate workflows and integrations with the latest ServiceNow technologies.
- Work as part of an agile scrum team, supporting story point estimation, managing stories through their lifecycle, and actively participating in agile ceremonies.
- Handle multiple tasks by prioritizing based on client need and ensuring quality standards and work performance.
- Work as part of a team on client engagements.
- Quickly adapt to dynamic customer environments and adjusts their processes to foster innovation.
Qualifications
- Bachelor’s degree from an accredited college or university, preferably in a related field.
- Minimum of four (4) years of progressively responsible experience in operations, business management, technology strategy, project management, analysis, and planning or policy development.
- Extensive knowledge in ITIL and ITSM processes.
- Proven ability in problem-solving, process improvement, and change management.
- Experience configuring and administering ServiceNow.
- Strong interpersonal and team orientation skills in working with various levels of technical and business-oriented individuals.
- Experience: Minimum of 4+ years of hands-on experience as a ServiceNow Developer/Engineer, with at least 2 years in a senior capacity.
- Certifications: ServiceNow Certified System Administrator required.
- Technical Expertise: Deep understanding of ServiceNow modules (ITSM, ITOM, etc.), JavaScript, AngularJS, ServiceNow REST APIs, and web technologies.
- Problem-Solving Mindset: Strong analytical and troubleshooting skills, with the ability to resolve complex technical issues.
- Communication and Collaboration: Excellent communication skills to work effectively with technical and non-technical stakeholders.
Desired Qualifications
- ServiceNow Certified Application Developer.
- Certified Implementation Specialist in: ITSM.
- Prior experience in a consulting environment, preferably within the public sector.
Clearance Requirements:
- Must have active DOD Secret clearance or higher
Kalani Consulting, Inc. is an equal opportunity employer that values the strength diversity brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
