About Teckro
We founded Teckro to simplify and modernize clinical trials. In fact, thousands of clinical trial investigators and research site staff rely on Teckro to make the most informed decisions for their patients. That’s where you come in. We’re offering you a role with purpose. Your contribution at Teckro will lead to faster, safer and more efficient clinical trials. Quality of life will be improved. In the end, lives will be saved. Could you be our newest Teckronaut?Expectations include the ability to build relationships (internally and externally), identify client needs, deliver our strategic and innovative solutions, and ensure that client contracts are delivered on time and on budget.
A program director is responsible for ensuring a superior client experience and driving account growth.This experienced professional exhibits decision quality, action orientation, communication savvy, and resourcefulness to meet both Teckro and client needs. What you’ll Do:
- Ensure the ongoing successful and timely delivery of Teckro products and premium services to clients for the assigned programme/portfolio.
- Oversee and ensure the timely and successful delivery of solutions both at implementation and throughout the trial’s lifecycle that align with service level agreements.
- Establish and manage executive-level relationships with client decision makers and influencers.
- Develop and manage governance model and issue escalation pathway for assigned client. Establish standards/operating framework that aligns with client needs/expectations
- Manage relationships with key existing clients through frequent communication, including formal and informal meetings and client visits.
- Work with internal teams as well as external stakeholders to identify, monitor and manage risks during the development of the programme and adhere to change control process where applicable.
- Track, review and assess the implementation and ongoing Teckro KPIs for the programme and identify areas of improvement
- Working with the client, develop the business case and ROI metrics to demonstrate the value of the Teckro platform across the elements of speed, cost and quality. Ensure access to client data/metrics in order to develop the business case.
- Ensure sponsor/programme specific KPIs and requirements are met/delivered consistently by the Professional Services team assigned to the programme
- Regularly contribute ideas for innovation and product, quality, and process improvements
- Develop long-term relationships with your portfolio of assigned clients, connecting with key business development executives and other stakeholders.
- Educate clients for assigned programmes on products, new solutions and best practices
- Ensure that training is provided on Teckro products as needed to clients and new users at a programme level
- Operate as the lead point of contact for all matters specific to the managed clients for the assigned programme/portfolio/client
- Proactively identify issues in client service relationships, address these directly and intervene when necessary to ensure client satisfaction.
- Being an active contributor of the sales team to reach and exceed the sales quota while achieving sales targets.
- Manage Account Plan development activities for assigned clients and own the development and delivery of the operational delivery plan
- Participate in conferences and support other Marketing activities to share Teckro’s ROI and use cases for the platform
- Participate in use case development for Teckro products by phase, stage of development, therapeutic area and study role.
- Ability and willingness to travel (approximately 20-30%)
- Undertake other duties in-line with your role and business requirements as required and requested by the hiring manager.
The Ideal candidate will have:
- Extensive clinical research and clinical trial experience required, preferably across various a variety of therapeutic areas. Minimum of 8 years of clinical research experience.
- Minimum of 8 years relevant project management experience, preferably in the Lifesciences, Clinical Research and Development space with experience in complex and critical projects
- Possesses a forward-thinking approach to the management of various internal and external stakeholders.
- A proven ability to take ownership of projects and achieve required deliverables ensuring projects are delivered to the highest quality.
- Excellent presentation and communication skills, and ability to demonstrate knowledge of the company products and technology to internal and external stakeholders
- Highly motivated and organised individual, with particular attention to detail
- Ability to work on one’s own initiative, whilst also being able to take direction
Qualifications Required:
- Degree in related field(s); or equivalent combination of relevant work experience and education
- PM Training – e.g. Applied PM, Commercial PM, or equivalent combination of relevant work experience and education
Location and Travel:(Dublin/Limerick)
- Hybrid work option with the flexibility to work in our Irish offices located in Dublin or Limerick City. Currently this is set to 3 days per week onsite.
- We also offer flexible start/ end times, allowing your schedule to suit your lifestyle
- Willingness to travel internationally as required
- Please note: Regrettably we cannot offer work permit/sponsorship or self-sponsorship for this role. Eligible applicants must already hold valid and legal work permit for Ireland
Teckro Benefits:
- 25 days holidays
- Pension
- Healthcare
- Life Insurance
- Share Options
- 50% Maternity leave pay after capped length of service
- Paid Paternity leave scheme
- Bike to Work/ Tax Saver Scheme
- Gym/Wellness Allowance
- Sports and Social Club
We are always looking for amazing people to join our growing team. If you are curious, passionate and motivated, then we want to talk to you!By submitting your application, you agree that Teckro may collect your personal data for recruiting and related purposes. Teckro's Recruitment Privacy Statement explains what personal information Teckro may process, where Teckro may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Teckro’s use of your personal information.
