About Us:
We are a Team on a Mission to help our clients transform their patients' lives. Our technology combines the power of rewards, patient financing, and ecommerce into our client’s own mobile app. Enabling our small business owners the power to drive revenue 24/7/365 while also providing a best in class patient experience for their customers. We are the first of our kind Medcommerce™ technology.RepeatMD: we brought our technology to market by August 2021. Just one year after our inception we established product market fit, won multiple awards, and closed our Seed Round.
By 2023 we grew to over 100 employees with locations in Houston and NY, and closed our Series A. In the first half of 2024 we surpassed 3000 clients, 1 million users and we’re now one of the most popular shopping apps in the world. We’re just getting started. If you’re a customer obsessed high performer looking for a new team we’d love to hear from you. Apply now to be a part of what we build next.
Overview:
We are growing our team in the Philippines! As a Customer Support Specialist, you will play a pivotal role in ensuring the highest level of customer satisfaction by providing expert assistance and resolving complex inquiries or issues. You will serve as a mentor to junior support team members, lead by example, and contribute to the continuous improvement of our customer support processes.
Responsibilities:
- Provide advanced technical and non-technical support to customers' emails (no phone calls).
- Act as a subject matter expert on our products/services, demonstrating deep knowledge and understanding to effectively address customer inquiries and concerns.
- Resolve escalated support tickets and complex customer issues in a timely and professional manner, ensuring resolution and customer satisfaction.
- Mentor and coach junior support team members, providing guidance, training, and support to enhance their skills and knowledge.
- Collaborate cross-functionally with other departments, including product development, sales, and marketing, to communicate customer feedback and drive improvements.
- Analyze support metrics and customer feedback data to identify trends, patterns, and areas for improvement, informing strategic decision-making and resource allocation.
- Contribute to the development and maintenance of the company's knowledge base, FAQs, and support documentation to facilitate customer self-service and improve support efficiency.
- Participate in special projects or initiatives aimed at enhancing the customer support experience and achieving organizational goals.
Requirements
- Bachelor’s degree
- At least 5 years of experience in client support or customer service.
- Strong technical aptitude and ability to quickly learn and understand complex products/services.
- Proficiency in using customer support tools and systems, such as Zendesk, JIRA, Intercom.
- Ability to thrive in a fast-paced environment, prioritize tasks effectively, and manage multiple priorities simultaneously.
- Passion for delivering outstanding customer experiences and a commitment to continuous improvement.
- Excellent problem-solving skills and the ability to work collaboratively with international teams across different time zones.
- Fluent in English
Ability to work a 9 hour shift within US EST time 8:00am to 8:00pm
We are offering a salary of PHP 450,000-500,000 for this role dependent on years of experience
Please Note: Scams are likely, we will only email you from our domain @repeatmd.com
RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
