Program Supervisor, Project Based Sites

Description

Onsite Location:

ORGANIZATION OVERVIEW

PROGRAM SUMMARY

POSITION SUMMARY

POSITION RESPONSIBILITIES

• Supervise (5) Case Managers, which includes weekly or bi-weekly supervision meetings as well as ongoing clinical support and guidance.
• Provide support to site based Resident Services Coordinator.
• Provide crisis intervention as needed and participate in an on-call rotation with other supervisors.
• Periodically travel between site-based projects in region.
• Process and accept referrals from DHS and other HFH partners.
• Conduct assessments to determine clients’ eligibility for the program and evaluate clients’ needs and strengths.
• Develop and implement, in collaboration with clients, individualized case management care plans that identify short and long-term goals. 
• Provide support throughout the housing process including but not limited to temporary housing placement, unit identification, application submissions, lease signing, and ongoing housing retention efforts.
• Provide education to clients on tenant rights and responsibilities, eviction prevention counseling and advocacy.
• Meet with clients frequently and regularly, both in the home, community, and office.
• Utilize evidence-based practices, including Cognitive Behavioral Interventions and Motivational Interviewing, to strategically address clients’ needs.
• Provide life skills education and assistance, including budgeting, apartment upkeep, stress management, conflict resolution, etc.
• Participate in case conferences to review clients’ progress and address any challenges.
• Collaborate and communicate with all HFH partners on a regular basis.
• Build and maintain partnerships with community organizations, service providers, public entities (such as local Housing Authority, Los Angeles Homeless Services Authority) and onsite property management to ensure that clients have access to comprehensive services.
• Maintain updated and accurate client files and documentation.
• Offer feedback to supervisees on documentation quality to meet service delivery requirements.
• Participate in staff meetings, supervisor meetings, and other agency events as requested.

Core Competencies

• Motivating Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of
• Planning: Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Managing Diversity: Manages all kinds and classes of people equitably; deals with effectively with all races, nationalities, cultures, disabilities, ages and sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.

Organizational Values

• Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.
• Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.
• Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Requirements

PROFESSIONAL EXPERIENCE

• At least 3 years of experience providing either direct services in a mental health setting or intensive case management services to vulnerable populations, required.
• Experience working with individuals who have experienced homelessness, preferred.
• Some supervisory or leadership experience strongly preferred, ideally in the social services field.
• Master’s degree in Social Work, Marriage and Family Therapy or related clinical field preferred, but not required.
• Experience providing crisis intervention, suicide assessment and prevention.
• Knowledge of relevant evidence-based practices, including Cognitive Behavioral Therapy, Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.

KNOWLEDGE, SKILLS, AND ABILITY 

• Strong interpersonal and client engagement skills.
• Excellent verbal and written communication skills.
• Flexibility regarding scheduling and prioritizing of tasks.
• Willingness to travel and spend significant time in the field.
• Basic computer knowledge; proficiency in Microsoft Office (Word, Outlook and Excel)
• Ability to work independently and utilize critical thinking skills in decision-making situations.
• Good organizational and record-keeping skills.
• Possession of a valid, clean California driver’s license and a personal insured vehicle are required.

Benefits

• Health Care Plan (Medical, Dental, & Vision) 

• Retirement Plan (With 5% Match) 
• Life Insurance (Basic, Voluntary and AD&D) 
• Paid Time Off (Vacation, Sick & Public Holidays) 
• Family Leave (Maternity, Paternity) 
• Short Term & Long-Term Disability 
• Training & Development