Who We Are
At Concurrency, we embody innovation. We're not just tech consultants; we are forward thinkers with a purpose. Our team thrives on disrupting the norm, constantly seeking the next challenge and pushing boundaries to redefine what's achievable. Recognized as a Microsoft Gold Partner, a ServiceNow Elite Partner, and recipient of multiple Partner of the Year awards, Concurrency is synonymous with excellence. If you're fueled by the desire to transform technology into real-world solutions, join us and unleash your potential as a change catalyst.
Who We’re Looking For
We’re excited to add a Project Coordinator to our Customer Success team. In this role, you’ll have the opportunity to assist our delivery department in tracking the budget and schedule for multiple digital transformation projects for enterprise-level customers. You’ll work closely with Architects and Delivery Practice Managers as well as the Finance team to ensure resources schedules, billing and status reports are up to date. As part of the Customer Success team, you will support client facing Project and Program managers with accurate information throughout the lifecycle of a project. At Concurrency, we believe in living out our core values every day.
These principles guide our actions, decisions, and interactions: Be Yourself: Be the best version of your whole self. Your authenticity matters. Be Bold: Bravely and respectfully take risks and challenge the norm. Have a Growth Mindset: Be open to learning and apply your expertise. Be the Difference: Ensure that every interaction with your colleagues, clients and community improves their lives. Assume Positive Intent: Lead with giving the benefit of the doubt.
What You'll Do
- Maintain control of time, scope and budget across the lifecycle of multiple projects and staffing engagements
- Ensure accurate, clear billing information is generated through project audits and verification
- Submit daily hours billed to cloud-based project management software, Kantata, for time tracking
- Provide schedule and budget updates and communicate project status to internal/external stakeholders including delivery leaders
- Identify potential risks and roadblocks and communicate to delivery resources
- Partner with delivery leadership to identify process improvement opportunities, provide optimization recommendations and solutions
- Escalate and drive resolutions for issues or risks and associated with pipeline, capacityand or scope
What You'll Need
- 1+ years of experience in an operations, finance or customer service role
- Excellent written and verbal communication skills
- Demonstrated ability to communicate (written and verbal) to sales, finance and technology professionals in a succinct manner
- Ability to work independently and proactively as a self-starter taking ownership of tasks and responsibilities.
- Proven ability to take initiative and seek out opportunities for improvement. Willingness to embrace challenges and view them as opportunities for growth and development.
- Able to prioritize tasks and manage time effectively to meet deadlines.
What Will Set You Apart
- Bachelor's Degree in Finance, Operations, Business or Information Technology, Management Information Systems
- Experience working in a professional services environment
- Direct experience working with projects and professional services billing (Time and Materials, Fixed Bid)
- Experience working in Microsoft technologies
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