ApplyDescription
Clarity Partners is seeking a Customer Service Representative local to Chicago, IL with a demonstrated understanding of service center support processes and procedures. This individual will respond to customer contacts in-person, inbound emails, service system emails and process written correspondence This position requires onsite reporting 5 days a week.
Responsibilities:
- Serve as the first point of contact for customers seeking assistance in-person or through email.
- Identify and determine the best solution based on the issue and details provided by customers.
- Educating customers on their account and billing question, concerns and request.
- Direct unresolved/out of scope issues to the next level of support personnel/ the proper department.
- Provide accurate information on billing types, charges, rates and municipal requirements.
- Tracking each issue by logging business information, name, account number, and details.
- Handling problem tickets, and providing feedback to upper management regarding customer issues.
- Solves moderately complex problems, time sensitive inquiries, and multi-task in high-volume situations.
- Promote positive customer relations and champion revenue collections while maintaining the highest standards of ethics, quality, and service professionalism.
- Notate events and problems and their resolution.
Requirements
Requirements:
- Proven experience as a customer service agent and/or other call center customer support in an in-office setting is a plus.
- Intermediate to advance computer skills.
- Strong attention to detail, time management and organizational skills.
- Ability to perform general office duties.
- Must have a great sense of time management.
- Ability to retain a wealth of information to provide to customers.
- Ability to diagnose and resolve basic customer concerns.
- Proficiency in English.
- Excellent communication skills.
- Solid phone and customer service etiquette.
- Customer-oriented and cool-tempered.
