Customer Service Representative

Voted one of Chicago's Best Places to Work by the Chicago Tribune for the eighth year in a row, Clarity Partners is hiring!

Responsibilities:

• Act as the initial and primary point of contact for customers reaching out for assistance, through inbound phone calls and emails.
• Provide proper resolutions and deliver accurate information for customer account related questions, concerns and requests while fully adhering to all policies, procedures, and protocols.
• Walk the customer through and explain billing types, charges, and rates.
• Thoroughly research and analyze each customer inquiry by taking the appropriate action to effectively resolve each situation.
• Direct unresolved and out of scope issues to the next level of support personnel or to the proper department.
• Promote and demonstrate a positive customer and team experience by maintaining the highest standards of personal ethics, service quality, communication, and professionalism always.
• Provide accurate information on billing types, charges, rates, and municipal requirements.

Requirements:

• 1-3 years of experience servicing customers within a call center and billing environment.
• Exhibit strong and effective verbal and written communication skills and demonstrates a professional, friendly, and courteous demeanor.
• Proficiency in English and Spanish.
• Computer literate with pc knowledge and the ability to navigate through multiple applications effortlessly.
• Effective keyboarding and computer skills with the ability to type at least 35 wpm minimum.
• Must commit to maintaining good attendance with minimal unscheduled attendance occurrences including late arrivals, early leaves, and absences.
• Must have a strong attention to detail, time management and organizational skills to achieve quality work performance.
• Highschool diploma or GED required.