GENERAL SUMMARY
The Business Analyst / Senior Business Analyst will perform the requirements gathering, analysis and documentation tasks required to support the Implementation of new clients onto the current platform and new software/services development efforts to meet Loanlogics’ strategic business initiatives.The Business Analyst will perform client/business needs analysis and develop written requirements to ensure successful implementation and delivery of the solutions and software product that meets our clients’ needs.
The Business Analyst will be working directly with prospects/clients as well as interfacing with and providing support to sales, implementation, business operations, quality assurance technical, and product engineering teams. A successful candidate would be capable of managing the Implementations process both at the analysis and project lead roles. The ideal candidate will have experience in delivering software solutions within the Mortgage/Financial Services space, specifically with mortgage lending experience at all stages of the mortgage loan lifecycle
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Remotely communicate clearly and consistently to all project stakeholders to ensure a common understanding of project timelines, deliverables and dependencies.
- Provide timely and accurate project status reports
- Create business requirements documents, product requirements documents and technical solution definition requirements
- Support creation of release notes and other technical documentation created by the technical writer
- Interact with clients to assess project requirements and perform needs/gap analysis, drive solutions and develop
action plans, and project timelines.
- Manage/Monitor defined implementation tasks with business, technical and support teams to
deliver software solutions for clients
- Closely monitor change requests
- Schedule and facilitate project meetings that foster productive resource usage
- Deliver projects on time, on budget and with high quality
- Managing junior technical writing resources
- Work with cross functional teams in estimating work efforts through a clear understanding of project priority, scope, plan and business objectives. Proactively working to communicate, reduce or mitigate project risks and issues.
- Participate in the deployment of operational and technical initiatives, including deployment
strategy, user acceptance testing management and user training.
- Direct daily Implementation activities to include status communications with the client and Loanlogics
management.
- Conduct status reporting and interaction with the client and Loanlogics management teams.
- Meeting as necessary with client/Loanlogics users to validate design approaches.
- Interviewing, understanding, gathering, problem analysis and documenting of business
requirements that drive the services offering and software product development.
- Developing functional design to clearly define the feature functions of a new product, or the changes that need to be made to an existing product, to meet client needs/business
requirements.
- Creating clear and organized functional requirement and design specifications that cater to
multiple audiences such as clients, developers, quality assurance personnel, and management.
- Support multiple teams and projects simultaneously
- Special projects as assigned
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED / EDUCATION AND/OR EXPERIENCE
- Experienced in capturing data requirements for services and transformation.
- Strong experience eliciting and capturing user requirements and designing solutions to meet business requirements.
- Experience writing functional requirement specifications.
- Experience creating process flow diagrams.
- Strong facilitation and communication skills.
- Analysis and problem solving skills
- Strong attention to detail
- Strong written and oral communication skills including presentation and interview skills.
- Strong organizing and planning skills with proven ability to multi-task within a fast paced
environment.
- Experience writing test plans and cases is a plus.
- Experienced with both waterfall and agile methodologies.
- A high level of motivation and a self-starting attitude.
- Ability to work with minimal direction and supervision.
- Flexibility to shift priorities as directed.
- An understanding of key technology and services vendors and products supporting the mortgage
services industry.
- Process and domain knowledge including mortgage loan originations, fulfillment, servicing and
securitization
- 5 plus years of experience as an analyst
- 5 plus years of experience in Mortgage/Financial Services is a plus
- Industry definition of business and technical requirements
- Industry demonstrated experience leading requirements, data and systems analysis.
- Defining business rules/business process management automation/workflow
- Ability to communicate technical issues to non-technical individuals
- Effective written and oral communication skills and the ability to interact with other mortgage professionals.
- Bachelor’s Degree or equivalent; Minimum 5 years experience with technical requirements gathering and solutioning
WORKING CONDITIONS
- Ability to lead simultaneous initiatives in an entrepreneurial culture
- Multi-task oriented with desire to work in a fast paced environment
- Self-starter, challenger, strategic planner, analytical thinker
- Excellent written and verbal communication skills
- Strong, proactive leadership skills.
- Operates with high integrity with a focus on the mutual success of Loanlogics and our clients.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
