Description
TransferMate, Ireland’s most recent tech unicorn, is a global B2B payments technology firm, powering international payments and receivables transactions for the world's biggest brands.TransferMate is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 9 consecutive years, a “Best Workplace for Women” for the past 5 years and most recently, we were delighted to be recognised as a “Best Workplace in Tech” for the accreditation’s second year.Our global footprint encompasses 35 offices worldwide and we do business across 100 countries on a daily basis.
In Bulgaria alone, we have 850 + employees across our offices in Varna, Veliko Tarnovo and Shumen and we’re continuing to grow!
Responsibilities:
- Ensure the highest level of customer service is maintained across all areas;
- Dealing with partner payroll queries;
- Providing excellent and efficient service to all clients in a timely and professional manner;
- Maintaining all partner inboxes;
- Assist in onboarding of new clients/entities;
- Escalation of any issues to payroll manager in timely manner;
- Adherence to SLA with partners;
- Maintain a focus on continuous improvement in the team.
- To Undertake any other duties as reasonably required for the role.
Requirements
- Strong communication skills and interpersonal skills;
- Good multitasking, prioritization, and organizational skills;
- Excellent attention to details;
- A degree of flexibility will be required in relation to shift working depending on business needs.
- Build & Maintain strong relationships with key stakeholders within the business and external partners.
- Going above and beyond to meet customers and partner’s needs.
Benefits
Why work with us?
At TransferMate, We are a community of like-minded individuals committed to excellence in everything we do. We create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential.Recognised as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes:
- Flexible Working Policy with a combination of remote and office working
- Multisport Cards
- 22 Annual Leave Days for all employees plus additional days with length of service
- Lifework days: ½ day each quarter to get your life work done
- Flex hours where you can work your 5 days across 4.5 days
- Additional Health Insurance including dental and vision care
- Team Buildings & Parties
- Life Insurance
- Refer a Friend Bonus
- Discounts across various stores, theatres, restaurants
- Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year
- CluneTech Life – corporate wellness program
- Monthly Food Vuchers
- Mobile Plan with Free Calls & Internet
- Company Paid Trainings & Learning Accounts
- #OneTeam Awards and Annual Employee of the Year Awards
- Milestone Recognition Program
- Free Sports: Football, Tennis, Volleyball
- Employee Assistance Program
- Meeting Free Days – a specific no meeting day where we encourage no meetings so you (and your team) can focus on getting things done!
- Compassionate Leave: up to 4 weeks paid leave for the loss of a loved one
- Compassionate Leave for pets: up to 2 days
- 5 days company-paid Miscarriage / Pregnancy Loss Leave (applicable for partner also)
We would like to thank you for your interest in this role. Please note that only shortlisted applicants will be contacted for an interview.At TransferMate, we’re proud to be an equal opportunities employer. Qualified applicants will be considered without discrimination on the basis of gender, marital status, family status, sexual orientation, religion, age, disability and race. This position is also suitable for individuals with permanent impairments (with ≥50% incapacity) who have no medical preventatives to be employed.Please note that when applying for a position with CluneTech, you voluntarily submit your personal data.
This data will be processed for the following purposes: selection of candidates for this position; selection of candidates for future positions occurring within the next 6 months, unless you explicitly state your disagreement; connecting with candidates in connection with the objectives of labor market selection and research; signing an employment or other type of contract. Personal data provided for these purposes will be retained for up to 6 months. You have the right to request the deletion, correction or blocking of personal data.
