About unitQ
unitQ is a game-changing AI SaaS platform that empowers companies to build the world’s best products by leveraging real-time customer feedback to improve product quality and drive growth. unitQ’s leading AI technology aggregates customer feedback - in every language translated from public and private channels like surveys, reviews, support calls, product usage data, and more - to tell companies precisely what user friction, if fixed, will have the greatest impact. AI insights from unitQ drive higher conversion rates, better customer satisfaction, and more efficient use of engineering resources.Our co-founders Christian Wiklund and Niklas Lindstrom have worked together for over a decade and successfully exited SKOUT, one of the first social networking dating apps with over 50 million installations globally.
unitQ serves category-leading companies like Spotify, Bumble, Zendesk, PayPal, Uber, and more and is backed by leading investors including Accel, Gradient Ventures, and Zendesk Ventures. We are a group of smart, passionate leaders shaping the future of AI and are building a high-performing team.
About the Opportunity
We are looking for a talented Solutions Architect with the skills, energy, and passion to support our customers in implementing the latest AI technology. You will be responsible for understanding customer pain points and driving customer success by AI-enabling their use cases with the unitQ platform. We're looking for people with high customer empathy who can lead strategic customer conversations, identify opportunities, and drive processes to achieve impactful customer outcomes.
Role Responsibilities
- Directly work with customers to integrate unitQ into existing workflows
- Oversee, project manage, and advise on the implementation of customers' unitQ environment
- Provide technical and product expertise to customers throughout their onboarding and beyond
- Coordinate with Engineering & Operations teams to ensure the delivery of customized solutions
- Apply analytical skills to synthesize insights provided by unitQ’s AI platform
- Collaborate with Product and engineering to influence the product roadmap by addressing customer needs and the technology's application.
- Maintain in-depth product knowledge, including features, benefits, and best practices.
- Serve as the point of contact for customers and systematically track and address all customer questions and requests.
- Deeply understand customers' perception of ROI and actively communicate the ROI of the unitQ platform.
About you:
- BA/BS in computer science, engineering, mathematics, or related fields, or equivalent practical experience as a software engineer
- Proficient with SQL or analytics tools to create data visualizations with Looker, Tableau, or similar
- Demonstrated experience automating processes with Python, JavaScript, or Java
- Strong interpersonal skills and business acumen, with the ability to engage effectively with executives and large enterprise clients
- Comfortable presenting and providing training for complex software products
- Application Development experience is a bonus.
Benefits
- Stock Options
- Flexible/unlimited Vacation Policy
- Medical coverage through BlueShield and Kaiser
- Dental and Vision coverage through Beam
- 401(k) Plan
- Life Insurance
- FSA and Dependent Care FSA Plans
- $50/month internet/cell phone/equipment reimbursement
- Generous leave policies
- Equinox Gym Memberships - No Equinox near you? We offer a monthly stipend instead!
- Snacks and dog friendly office environment
At unitQ, we believe that a diverse and inclusive team is key to building a great product. We celebrate the different cultures, perspectives, and experiences reflected across our team and will continue to build a diverse team as we grow.Apply for this job
