IT Asset Services Lead

Hybrid position in Santa Catarina, Nuevo Leon, Mexico. 

The work hours are 8:30a - 5:30p Eastern Standard Time. 

Responsibilities

• Perform daily and long-term operational and strategic management of hardware, inventory and tracking leveraging the ServiceNow IT Asset Management module
• Manage and control IT Asset levels for end-user computing equipment to meet client’s international requirements.
• Collaborate with Global IT Asset Management (ITAM) and Procurement Teams to enhance customer satisfaction, foster profitable relationships, and drive sales growth
• Collaborate with customers (both IT and outside IT) to gather business and functional requirements, map existing processes, and assist with process re-design
• Manage various responsibilities, including operational process improvement, addressing global supply chain challenges, ensuring on-time deliveries, forecasting, business analysis, contract reviews, and change management.
• Develop, construct, and communicate asset management policies and procedures covering all aspects of usage to ensure compliance.
• Furnish information on purchase order status and metrics on vendor performance.
• Resolve challenges with global vendors and expedite delayed orders.
• Contribute as a subject matter expert in large projects and lead small projects within the asset management discipline.
• Utilize various ERP databases and ordering portals to perform data entry, monitoring and tracking all phases of quotes, purchase orders and order fulfillment.
• Generate and analyze daily high-volume data reports using advanced Excel reporting tools.

Education / Certifications

• Bachelor’s Degree in Computer Science, Management of Information Systems, or related business discipline(s). 
• Possess IAITAM Certification, such as CHAMP, CSAM, and CITAM

Requirements

• Excellent English communication, written and verbal. 
• 5+ years of experience in IT or IT Asset Management or IT Procurement
• Demonstrate a robust and comprehensive understanding with 3-5 years of hands-on experience in implementing and working with the ITIL framework (ITIL v3 certification is a plus)
• Possess 3+ years of solid experience with ServiceNow, showcasing expertise in overall navigation, group management, report creation, ticket management, and continuous development.
• Showcase substantial experience in utilizing ITAM, Discovery, and CMDB software tools for managing both end-user assets and data center/cloud assets.
• Illustrate a clear understanding of ITIL concepts and principles.
• Possess knowledge of software licensing agreements, particularly those involving Microsoft, IBM, and Oracle.
• Proficient in Asset data modeling, schema and classes
• Demonstrate the capability to develop and document new processes, RACI matrices, and workflows using tools such as MS Visio or equivalent, to support changes in Configuration Management processes and procedures.
• Sound working knowledge with MS suite of products including Word, Excel, PowerPoint, and Visio.
• Can marshal resources (people, funding, material, support) effectively to achieve objectives.