NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.
Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike.
Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.
Role and Responsibilities
The Fulfillment Supervisor will be responsible for direction and supervision of fulfillment Coordinators to meet individual performance metrics that are consistent with the client(s) Service Level Agreements and NationsOTC Standard Operating Procedures.
- Supervise daily operations to guarantee success in meeting all operational effectiveness and efficiencies measurements
- Daily review and communication of results with individual team members in an effort to engage and provide guidance to achieve performance excellence that is aligned with Client SLA’s and NationsOTC standards
- Meet and/or exceed quality performance metrics through consistent quality monitoring and employee feedback
- Directly accountable for accuracy of employee attendance records, payroll approvals, PTO, and scheduling
- Submit Daily Operations Checklist to Management highlighting any key areas of concern
- Support and communicate motivational campaigns for employees and achieve employee satisfaction targets
- Solicit feedback in open forums/huddles with employees and provide feedback to the Ops Manager
- Escalate issues/risks that impact quality or performance relative to client expectations/SLA’s in an expedient manner
- Prepare for approval by Management corrective actions and performance improvement plans in accordance with the Human Resource policies and procedures. Administer approved documents to employee.
- Promote performance excellence by demonstrating integrity, dedication, magnanimity and accountability
- Responsible for compliance with all federal, state and local laws, rules and regulations affecting Company
- Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by Company
- Responsible for performing other duties and responsibilities as required
Qualifications and Education Requirements
- Bachelor’s Degree in related field or alternate “equivalency” of a combination of education and experience.
- Experience with inventory control.
Preferred Skills
- Basic to intermediate knowledge of Microsoft Applications
- Ability to work independently
Additional Notes
- Availability to work after normal business hours including weekends and holidays
